QFD for Reporting Tools

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    Kamran Ali

    I am in the middle of doing a Customer Wants Survey for a critical Reporting Tool which will be used by Finance and Service to report monthly financial figures.
    I have come up with ACCURACY/AVAILABILITY/USAGE/RESPONSIVENESS as broad categories for Customer Wants and I will be surveying the Customers to determine the relative importance of each of these plus any other which the Customers will include. How do I measure these Wants? Does someone have a QFD Template which can be used for Reporting Tools projects?Thanx!

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