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Quality Function or Quality Department?

Six Sigma – iSixSigma Forums Old Forums General Quality Function or Quality Department?

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  • #33587

    DaveG
    Participant

    As a QE/QM/CSSBB, I’ve often wondered why companies have employees whose job titles start with “Quality”.  After all, it is everyone’s job.  I’ve concluded that companies planning to excel need a “mindset” which influences the organizational decision-making at all levels.  The simplest way to get this is to hire someone who thinks that way and can apply a force to the company.  If the force is removed, the company can regress.  Wouldn’t it be more appropriate for the CEO to supply the force and deploy people throughout the organization to lead within their sphere of influence?
    I am aiming for a plant management position because I believe I can be a far more effective quality professional that way, and I won’t need a quality department.
    Please offer your perspectives.

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    #91065

    Spiderman
    Member

    DaveG..
    You bring up a good point…..the challenge is moving the company to that “mindset”…..it is also hard to hire such a workforce with that mindset already intact, unless of course they hire all ex-quality guys like yourself.  In our organization, we have told our boss that if we do our job right….we should be eventually out of a job…….we are essentially working to kill our job…and infuse the quality mindset into the organization. 

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    #91072

    Cannizzo
    Participant

    You’re on the right track, DaveG. That’s where companies like GE and Allied are heading…of course it takes time. The idea is to not have Six Sigma departments, but to have it ingrained in everyone in the business — and getting the leaders to think, talk and walk in that manner is critical to success. I hope you get your plant manager position soon as your company would be much better off.
     

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    #91074

    Mahesh
    Participant

    While it sounds perfect in theory that you don’t need a ‘quality’ manager’s job, and that it is everybody’s job, like the saying goes, if it is everybody’s responsibility, then it is nobody’s responsibility.
    The quality role is required to bring in perspecetives of best practices from the industry & academia and integrate it with work on an ongoing basis. The danger lies in becoming career quality people, stuck with analysis paralysis.
    That’s why it is important to have a churn in the quality roles, and why a BB structure with a recruit from/ return to line jobs philosohpy can work where a traditional career quality job might fail

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    #91087

    John H.
    Participant

    Spiderman
    If the Quality Department is doing it’s Job properly, it is intimately involved in Quality Function Deployment or QFD. Increases in product sales and business expansions result when this systematic process for satisfying the customer’s needs and wants is successfully deployed. Hence, job security would be a non-issue for enlightened, creative and flexible personnel.
    -John H.
     
     

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