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quality in a hospital setting

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  • #24890

    Hosking
    Participant

    i was recently hired as a private consultant to work from scratch into installing a tqm program for a provincial 60-bed tertiary hospital. i have had experience with corporate settings, but a tqm program for a hospital? management’s heart is all for tqm and wouild like very much to start right away. what do i do first? thanks….
    jill
     

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    #59731

    James A
    Participant

    Jill,
    I’m not in the medical world – but I would suggest that you start by getting from all your key ‘Heads of Department’ exactly what it is that they would use as measures of success – i.e. determine their ‘Critical to Quality’ items in order of importance.
    What does ‘Admissions’ have as CTQs?  Does this compare with what those being admitted require?  What does ‘Surgery’ have as CTQs – what about the patients?  What does ‘Housekeeping’ have as CTQs – how does this compare with patient and staff requirements? etc. etc.
    Once you have that, then ‘all’ you need to do is design the systems that will support and verify those measures, coupled with ‘live’ planning documentation in support of new/refurb’d equipment, practices, methods, procedures (medical and paper-based).
    It shouldn’t really be any different to any other process – it just looks that way because you’re dealing with bodies (animate and not).
    Once you have their CTQs identified, then like any other customer, you will be able to provide what they want/need, and get your bill paid.  I would suggest that ‘Administration’ will provide areas rich with potential savings – both my brothers are medics, so that comment may a touch tinged with inside knowledge/bias, but you can see where I’m coming from.
    Hope this helps kick things off.
    James A

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