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Quality Report Performance indicators

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Viewing 13 posts - 1 through 13 (of 13 total)
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  • #33774

    Jim Riviello
    Participant

    Most Quality Managers in a manufacturing environment are responsible for submitting  a Monthly or Quarterly, Quality Report Card to Top Management.  What performance indicators should be identified in this report?  How should they be measure, specifically?
    Thanks,
    Jim

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    #92043

    DaveG
    Participant

    Ask your management what they want, or show initiative and make recommendations.  Which of the 7+ wastes are the worst?  I’ve heard that Toyota always attacked inventory first.

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    #92757

    Andrew M. Brody
    Participant

    Sorry to sound ignorant after performing as Quality Systems Manager for 7 years.  What are the 7+ wastes?
    Andy

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    #92758

    GDS
    Participant

    7 Wastes of Lean
    1- Defects
    2- Overproduction
    3- Transportation
    4- Waiting
    5- Inventory
    6- Motion
    7- Processing

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    #92761

    Andrew M. Brody
    Participant

    GDS,
    Thanks!
    Andy

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    #92763

    Mu Joe
    Participant

    Good ol’ DOTWIMP.

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    #92767

    DaveG
    Participant

    The + are:
    Product or features customers don’t want (Womack et al)
    Behaviors (Emiliani)
    Variation (Taguchi)

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    #92784

    mand
    Member

    Dear Jim : Regarding your second question “How should the indicators be specifically measured?”, I´ve seen a system wherein monthly results are obtained for the indicators, which are compared against targeted values (specs, budget, objectives, etc.).  Additionally, and this is what looks interesting to me, is the fact that there is a yearly review in which each indicator is appraised as the SUM of two results : a “level” value and a “trend” value. (a).- The “level” feature measures the % of attainment or fulfillment of the indicator against a “whole year targeted value”.   (b) The “trend” feature refers to “how long  ( No. of months, which might be longer than the yearly period ) a consistent MONOTONICAL behaviour could be assigned to the performance of an indicator over time”.

    At this time, Jim, I´d appreciate if you let me ask the iSixSsigma community if there is any one that is familiar with this indicator grading system, who could comment about it, or mention some literature which could cast a good academic or technical light upon this matter, which I think might be also of value to youRegards. SAM    

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    #92798

    Jim Riviello
    Participant

    Thanks Sam.  Yes, by all means please ask the Six Sigma community.  If anybody has a sample quality report they would like to share, it would be greatly appreciated. 
    Jim   ([email protected])

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    #92806

    Andrew M. Brody
    Participant

    Dave,
    Again, thanks.  The last three areas of waste you sent are fairly general and will require brainstorming in a team setting.  The first item we will look at, however, will probably be Inventory which we can’t seem to get our arms around.
    Thanks again,
    Andy

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    #92810

    DaveG
    Participant

    Good choice.  Inventory drives the other 6 wastes.

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    #92815

    Andrew M. Brody
    Participant

    Dave,
    I’ve been given inventory as part of my job responsibilities.  We have been cycle counting for 2 or 3 years, but nothing has changed.  We make paint so our inventory is chemical: bulk, container and bag.   We have never been able to get a handle on variations from one count to another.  I have no training in control so I’m going on a hunt in the internet for information that might be helpful.  I would be interested in any knowledge you may have without taking too much time from your work as thats your first priority.
    Again thanks,
    Andy Brody

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    #92818

    DaveG
    Participant

    Andy,
    My time is not at risk.  How does your cycle count work?  Describe your variation.
    [email protected]

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