Quality Report Performance indicators
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DaveG.
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November 4, 2003 at 4:08 pm #33774
Jim RivielloParticipant@Jim-RivielloInclude @Jim-Riviello in your post and this person will
be notified via email.Most Quality Managers in a manufacturing environment are responsible for submitting a Monthly or Quarterly, Quality Report Card to Top Management. What performance indicators should be identified in this report? How should they be measure, specifically?
Thanks,
Jim0November 4, 2003 at 5:12 pm #92043Ask your management what they want, or show initiative and make recommendations. Which of the 7+ wastes are the worst? I’ve heard that Toyota always attacked inventory first.
0November 20, 2003 at 6:16 pm #92757
Andrew M. BrodyParticipant@Andrew-M.-BrodyInclude @Andrew-M.-Brody in your post and this person will
be notified via email.Sorry to sound ignorant after performing as Quality Systems Manager for 7 years. What are the 7+ wastes?
Andy0November 20, 2003 at 6:22 pm #927587 Wastes of Lean
1- Defects
2- Overproduction
3- Transportation
4- Waiting
5- Inventory
6- Motion
7- Processing0November 20, 2003 at 6:35 pm #92761
Andrew M. BrodyParticipant@Andrew-M.-BrodyInclude @Andrew-M.-Brody in your post and this person will
be notified via email.GDS,
Thanks!
Andy0November 20, 2003 at 6:46 pm #92763Good ol’ DOTWIMP.
0November 20, 2003 at 7:12 pm #92767The + are:
Product or features customers don’t want (Womack et al)
Behaviors (Emiliani)
Variation (Taguchi)0November 21, 2003 at 2:58 am #92784Dear Jim : Regarding your second question “How should the indicators be specifically measured?”, I´ve seen a system wherein monthly results are obtained for the indicators, which are compared against targeted values (specs, budget, objectives, etc.). Additionally, and this is what looks interesting to me, is the fact that there is a yearly review in which each indicator is appraised as the SUM of two results : a “level” value and a “trend” value. (a).- The “level” feature measures the % of attainment or fulfillment of the indicator against a “whole year targeted value”. (b) The “trend” feature refers to “how long ( No. of months, which might be longer than the yearly period ) a consistent MONOTONICAL behaviour could be assigned to the performance of an indicator over time”.
At this time, Jim, I´d appreciate if you let me ask the iSixSsigma community if there is any one that is familiar with this indicator grading system, who could comment about it, or mention some literature which could cast a good academic or technical light upon this matter, which I think might be also of value to youRegards. SAM
0November 21, 2003 at 3:16 pm #92798
Jim RivielloParticipant@Jim-RivielloInclude @Jim-Riviello in your post and this person will
be notified via email.Thanks Sam. Yes, by all means please ask the Six Sigma community. If anybody has a sample quality report they would like to share, it would be greatly appreciated.
Jim ([email protected])0November 21, 2003 at 4:47 pm #92806
Andrew M. BrodyParticipant@Andrew-M.-BrodyInclude @Andrew-M.-Brody in your post and this person will
be notified via email.Dave,
Again, thanks. The last three areas of waste you sent are fairly general and will require brainstorming in a team setting. The first item we will look at, however, will probably be Inventory which we can’t seem to get our arms around.
Thanks again,
Andy0November 21, 2003 at 5:52 pm #92810Good choice. Inventory drives the other 6 wastes.
0November 21, 2003 at 7:30 pm #92815
Andrew M. BrodyParticipant@Andrew-M.-BrodyInclude @Andrew-M.-Brody in your post and this person will
be notified via email.Dave,
I’ve been given inventory as part of my job responsibilities. We have been cycle counting for 2 or 3 years, but nothing has changed. We make paint so our inventory is chemical: bulk, container and bag. We have never been able to get a handle on variations from one count to another. I have no training in control so I’m going on a hunt in the internet for information that might be helpful. I would be interested in any knowledge you may have without taking too much time from your work as thats your first priority.
Again thanks,
Andy Brody0November 21, 2003 at 7:49 pm #92818Andy,
My time is not at risk. How does your cycle count work? Describe your variation.
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