iSixSigma

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  • #53653

    Boyd
    Participant

    One of our QA guys gave a test and said the answer to the following question is “a”. I cannot find supporting documentation to prove either way. Please help.

    What is the answer to the following question?

    The Root Cause of an accident helps identify which?
    a. what, how, and why
    b. who, what, where
    c. who, what, when, where, why, and how
    d. where, how, and why

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    #191143

    Rasheed
    Participant

    In my opinion QA guys gave wrong answer. it must be “C” as all WH questions leads and helpful to find the root cause.

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    #191145

    HopeOverExperience
    Participant

    To get to the root cause you needs to understand all of these things to get there but in the end the who should not matter as the root cause will get to why they made the error e.g. was there no checking in place, were they not trained, was the hiring process at fault etc. If you’re root cause ends with Jeff made a mistake they you’ve not got to the root cause.

    That leaves a and d and like who, where doesn’t matter in the end as you need to understand why where matters e.g. you know that the error always happens at Site X but this isn’t a root cause it’s just a sign post to where you can find the root cause.

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