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Root Cause, Conditional Logic Tool

Six Sigma – iSixSigma Forums Old Forums General Root Cause, Conditional Logic Tool

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  • #52640

    Schuette
    Participant

    I work in a call center and wanted to do a root cause analysis on the types/subtypes of calls that come into our call center. I have created a decision tree (ie Level 1 = Checking – Level 2 Balance, Inquiry, Maintenance, Statement, Error, etc).
    Are there any applications that I can use in excel or any online form tools that I can use to build a input form for our call center reps to use. I would prefer to build it using smart logic (ie if a rep chooses  Level 1 Checking then the next field would automatically populate only those subtype options vs the full range of types/subtypes.  I was building this in Excel using Validation but the pull down box is getting way to long.
    Any insights?
    Thanks
    James

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    #185430

    Marz
    Participant
Viewing 2 posts - 1 through 2 (of 2 total)

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