iSixSigma

Searching for a 6~Sigma project

Six Sigma – iSixSigma Forums Old Forums General Searching for a 6~Sigma project

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • #32945

    Tinoco
    Participant

    I work in the Information Technology department for my company and I would like some directions or some suggestions for a possible Six Sigma project for my organization.

    0
    #88545

    Bob M.
    Participant

    The main area of SS project focus I’ve seen in the IT area is with IT service, response, helpdesk or anything of the kind. The first step is to establish some metrics such as response cycle time and defects in the helpdesk process such as no response, late response, no resolution, etc. The idea is similar to managing a customer service call center, only it’s more internally focused. Our IT department keeps the helpdesk detail on the company intranet and has very flexible sort capabilities to look up calls by open/close status, user, dates and so on. Also, the helpdesk feedback ties in from the intranet via e-mail to and from the user. Hope this gives you at least one area to explore for a possible project.

    0
    #88572

    David Oakley
    Participant

    Anthony
     
    Six Sigma is supposed to be customer focused. Who is the customer for your department? What are the most important things to that customer? Of those, which is the customer the least pleased with? How can you measure the departments performance to that customer requirement? That’s all there is to it.
     
    David

    0
    #88573

    Ropp
    Participant

    David Oakley’s comments are good, but keep in mind that 6S must never suboptimize.  Ask yourself, does my project cause my customers to be more efficient?  The most common failure I have seen with IT projects is that they are paced by the cost and availability of resources (mainly time), not by the cost of delaying the delivery of a critical tool to the end user.

    0
    #88591

    Tinoco
    Participant

    Thank You

    0
    #88592

    Tinoco
    Participant

    Hey Thank you for the advise

    0
Viewing 6 posts - 1 through 6 (of 6 total)

The forum ‘General’ is closed to new topics and replies.