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Setting Up Call Center

Six Sigma – iSixSigma › Forums › Operations › Call Centers › Setting Up Call Center

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  • August 5, 2012 at 6:24 am #54135

    Mahapatra
    Participant

    Hello Every Body,

    I am into quality since 5 years. i have always worked on existing Business process, never worked on setting up new Business. My Clients wants to set up a captive call center. they are into sales for energy sector, and also wants to take up Education also my client wants me e to come up with the complete structure, if any body can let me know how can i follow the procedure, or if there is any source wehere i can get some good help on this.

    Thanks for your Quick answer on this.

    Thanks
    Krushna

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    August 7, 2012 at 6:31 am #193869

    Doug Coenson
    Participant

    I would recommend taking a course or reading up on Design for Six Sigma (DFSS) which is all about collecting the voice of your customer, gathering requirements using Quality Functional Deployment (QFD), and deploying a solution that meets those requirements while implementing a sound measurement system and controls. You’ll need sound project management skills and pay equal attention to busines processes as well as technology needs. There is a lot that goes into building a call center so careful planning and strong teamwork is essential. Good luck to you!

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