Setting up Targets for Output Parameters
April 20, 2004 at 8:16 pm #35295
JaspreetParticipant@Jaspreet Include @Jaspreet in your post and this person will
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I am intrested in understanding, what is the process used to establish Stds/ Targets for Parameters at any level Input, Process, Output for a given process for e.g. Lets say the Output parameters are
FCR ( 1st Call Resolution)
AHT ( Avg Handle Time)
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