iSixSigma

Can Shainin Red X Be Used for Transactional Projects?

Six Sigma – iSixSigma Forums General Forums Methodology Can Shainin Red X Be Used for Transactional Projects?

This topic contains 7 replies, has 6 voices, and was last updated by  Robert Butler 1 week, 6 days ago.

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • #242366

    sheilalopez
    Participant

    I am trying to determine if the Shainin Red X and BOB and WOW can be used in transactional (accounting, customer services, HR) projects, or if it is only useful in engineering.

    0
    #242378

    Strayer
    Participant

    Well, yes.  Since the red x is the variable which has the greatest influence on the desired outcome.  The problem, and I have a lot of experience in this space, is that the “y” is often fuzzy and not easily measurable.  It’s often biased by what some manager wants without regard to voice of the customer, quality, or financial results.  If you can’t measure the “y” good luck determining the red x.

    0
    #242395

    Mohamed Asif Abdul Hameed
    Participant

    Certainly, it can be used. 

    Shainin Red X, is a problem solving method that can be applied in both transaction oriented service industry and in engineering and manufacturing industries.

    Red X – Root Cause that is causing the Variation in Product or Process

    Green Y – Failure mode of the Customer

    BOB – Best of Best Sequence, Assembly or Component in the process

    WOW – Worst of Worst Sequence, Assembly or Component in the process

    BOB and WOW are determined by Green Y.

    Entire methodology has both Diagnostic and Remedial sequence in Problem solving.

    In a Nut shell, right from defining the problem, brainstorming, listing the suspect variables, identifying Red X, Optimizing, taking corrective action and monitoring results. This methodology can be used for problem solving irrespective of the industry.

    All the Best!

    0
    #242478

    sheilalopez
    Participant

    Thank you both so much for the responses.  Yes, I have the Y identified and can also identify the Best of the Best and the Worst of the Worst.  The issue I am having now is I do not know what to do with the data, and I am having difficulty finding any training materials.  Can either of you point me in the right direction for how to apply the methodology?

    0
    #242481

    Harry Kenworthy
    Participant

    The Shainin techniques we have been using working with Government clients (transactional processes) for 15+ years. I knew Dorian well when he was alive as he lived in the town next to us and we used him in the 1980’s to train our people (manufacturing). One of Dorian’s favorite phrases: ” brainstorming, affinity diagrams, and fishbone diagrams are organized guesswork”. In transaction processes “let the process talk to you” = when Dorian would say “let the parts talk to you” and also “the parts are smarter that the engineers”. In transactional processes:

    1. Go to the Gemba to see what is really happening and talk to the folks that are in the process and intensely observe = “let the process talk to you”

    2. Use clue generation techniques such as “dictionary” binary splits, multi-varis, and concentration diagrams to generate terrific visual data – we call this “Daily Dynamic Data Collection” by the actual employees that are working in the process – they see what is happening, they get more engaged, and develop problem solving ownership.

    My book Lean Government NOW covers transactional process problem solving. You can reach me at hwk455@comcast.net.

    0
    #242489

    Strayer
    Participant

    @sheilalopez  The Shainin System (tools, methods, and training) is proprietary.  While much information about it is in the public domain you’ll have to pay for the details, and it isn’t cheap.  Here’s a link that may be helpful. https://www.researchgate.net/publication/233362346_An_Overview_of_the_Shainin_System_for_Quality_Improvement

     

    0
    #242606

    Mike Carnell
    Participant

    @sheilalopez There wasn’t a lot od documentation around Dorian Shanin. Last time I was anywhere near his classes they were asking for a confidentiality type of agreement if you took the class.

    One of the people who did document a lot of Shanin’s techniques over the years was Keki Bote. I haven’t read any of Keki’s stuff in a while but I think the bok that I felt has the most in it was World Class Manufacturing.

    1
    #242608

    Robert Butler
    Participant

    The old post cited below should provide some insight into the BOB, WOW issues.

    https://www.isixsigma.com/topic/shainin-and-classical-doe-a-comparison/

     

    0
Viewing 8 posts - 1 through 8 (of 8 total)

You must be logged in to reply to this topic.