iSixSigma

Sigma in IT

Viewing 9 posts - 1 through 9 (of 9 total)
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  • #26505

    Russel
    Member

    IF anyone is driving sigma programs in IT department, it’d be great if you share your approach. what metrics? how improvements are driven? just open ideas and thoughts will be much appreciated. thanks

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    #64409

    vahid
    Member

    dear russel
    please specify,that u have done ur definition phase?
    and then what r ur strategic prespective?
    then try to measure them.
    i think u have not done the primary steps

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    #64410

    Trev
    Member

    I drove six sigma in an IT program at GE Capital. We started with the operations that were most important to our (in my case, internal) customers. Focused a six sigma project on it, defined metrics in the projects, and then executed. It became the new paradigm for how we operated in the group.

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    #64412

    Russel
    Member

    Generally what are the reasons for people resisting sigma in IT?And how shd one go about getting organizations adopt sigmathx

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    #64415

    Anshul
    Participant

    Russel, nothing succeeds like success. Select a good DMAIC project, Show it to the whole organization that it works and everyone will bow down.
    Don’t select a complicated project to start with. You can do it later on once you get the Buyin from the whole organization.
    Β 

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    #64418

    Boris
    Participant

    I am part of a Six Sigma team in a largeΒ IT department.Β  We use DMAIC, LEAN, and DFSS as needed.Β  I think one of the reasons for initial resistance in IT is the perception (accurate or not)Β that IT is becoming an increasingly commoditized skill.Β  They resent the idea that programs and programmers are component parts.Β  However, there often truly are manyΒ processes within IT that can be addressed well with theΒ DMAIC model.Β  To minimize resistance, if you can focus, for example, on CTs related to outputs of programs/systems, rather thanΒ focusing on theΒ coding process (and programs/systems as output) per se, Β you will likely have an easier time convincing IT personnel that Six Sigma can be a tool to help them, not hurt them.

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    #64454

    Monk
    Participant

    Six-Sigma programs in IT can be used to focus on the following:
    – Reduce defect leaked.
    – Improve utilization.
    – Reduce timeline deviations.
    – Reduce attrition.
    Monk

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    #64499

    Jeanie
    Participant

    One of the greatest impacts SS can have in IT is when the tools are applied to requirement gathering and design.Β  VOC has to come through clearly with measurable deliverables and/or functionality.Β  Design needs to tie back to the requirements and measures established and be careful with over engineering keeping in mind the difference between engineering specifications and client expectations (including what they are willing to pay for).Β  Knowing those expectations will change over time, building products that will move as expectations move.Β  Although not fully there yet, it fits well with SOA — and don’t forget add continued controls and measure as part of your delivered product(s).

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    #64502

    Dale
    Participant

    All good ideas, but the first question I see is where is your pain?Β  Some IT shops run quite well (low emergency fixes, few abends, few SEV 1 problems, SLAs are met 99+%, etc.).Β  In those shops, focus on DFSS & Lean to improve the quality of the design.Β  However, if you are up to your [email protected]#$ in alligators, you first need to drain the swamp.Β  Fix your production problems using a mix of Kaizen, Work out sessions, DMAIC green belt projects, etc.

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