iSixSigma

SIPOC

This topic contains 14 replies, has 6 voices, and was last updated by  rg1193 9 years, 2 months ago.

Viewing 15 posts - 1 through 15 (of 15 total)
  • Author
    Posts
  • #53290

    rg1193
    Participant

    The SIPOC view of the process is taken at what level?
    floor,high level, customers perspective, or very detailed level

    0
    #189475

    Mikel
    Member

    SIPOC is at a high level and worthless.

    0
    #189477

    Steve Netherton
    Member

    Stan ,
    Are you being serious? SIPOCs or COPISs Identifies process boundaires, customers and suppliers of the defined process, helps to identify data collection needs, and describes high level views of inputs and outputs…
    So how is that worthless?
     
     

    0
    #189486

    Mikel
    Member

    It is just a box to check on a tool list.It does none of what you credit it.

    0
    #189489

    TEEG
    Member

    I use SIPOC in at the project’s launch ..it just gives you a nice overview of the process, inputs, outputs, helps to define the scope of the project and helps to identify who is involved…the process piece is a high level overview.

    0
    #189492

    Mikel
    Member

    Why?You will turn right around and do the detail IPO which is a useful tool
    vs an overview.

    0
    #189497

    Dreemr
    Participant

    I don’t really like or use SIPOC.  As Stan has indicated there are significantly better tools that will actually deliver what most people are looking for when setting out to work through a SIPOC.  
     
    Of course to most every rule there is an exception:  I worked for a small group for 2 years where I found I needed the SIPOC.  (Contractual obligation was two years and I left the day the contract was fulfilled)  At this facility the SIPOC was the best tool to define scope as I could not get any of the management to set through a better review of the processes in their facility.  
     
    As I am sure you can imagine, their inability to set through something that would define the scope of a project and a process with any value or detail was only a sign of what was to come.  This company is no longer in business and many people are out of jobs because they were not willing to use more useful tools that took effort.
     
    To answer the original posters question a SIPOC is by design a view for the 30,000 foot level.  It has no inherent value as you cannot solve your project from the 30,000 foot level.   

    0
    #189498

    Russell Demetri Ollie Sr.
    Participant

    I agreed with all you said until the last sentence.
    A PROPER SIPOC/COPIS can be very useful for finalizing your project charter in helping identify scope boundaries, ‘customer’, etc. particularly when you are looking at cross-functional processes.
    The key word though is ‘PROPER.’  I’ve seen several G.E. tainted SIPOC (they call it COPIS) templates where all the document shows is a list of high-level process steps in the middle with a list of suppliers, inputs, outputs, and customers.  A proper SIPOC allows you to understand for EACH process step what are the applicable supplier(s), inputs, outputs, and customers.  It’s a very simple distinction and necessitates simply numbering your process steps and using the corresponding number for your list of suppliers, inputs, outputs, and customers. 
    It’s a qualitative tool applicable strictly in Define but can be quite useful when you’re pulling together a cross-functional team and need to get them focused.  Of course much of the same qualitative benefit can be had from a CVCA or stakeholder analysis document as well.
    Post-Define there’s no use/benefit of the SIPOC and it’s not an iterative document like the charter that would usually be revisited like a detailed process map/VSM.

    0
    #189501

    Mikel
    Member

    There lies the rub. What the heck does “proper mean? What you have defined is an IPO Process Map which has always
    spoke to internal and external (Supplier) Inputs and internal and
    external (Customer) outputs. Look at what is defined as SIPOC and it is your “tainted” tool you
    attribute to GE. It is not the only tool that our poorly trained GE
    friends have exported to the world of SS – just look at all the
    nonsense about transforms.Who owns the Define Phase by the way?

    0
    #189504

    Russell Demetri Ollie Sr.
    Participant

    It may sound like an IPO flow but it’s high-level only and typically doesn’t have functional bands, value-stream assessments, etc. and always includes the ‘S’ and ‘C’.
    It’s the way I learned to do SIPOCs at my Japanese employer almost 10 years ago and the way I thought all were done until I started working with G.E. trained people after I left that employer… G.E. decided to get cute and, “put the customer first” as a very good G.E. DMAIC trained BB once told me and hence why they flipped it around to COPIS. I have more than a few issues with G.E. but let’s not go there now…
    Your question about who owns the Define phase is an interesting one. I’d say ultimately it belongs to the project sponsor even though it may be a BB/MBB executing the project.  Not sure if this is the question you were posing or perhaps you meant in a metaphysical sense?

    0
    #189506

    Mikel
    Member

    Correct answer and as such, your definition of SIPOC is a knowledge
    transfer the project sponsor owes the BB as part of the charter.I would buy the value of that.

    0
    #189518

    Dreemr
    Participant

    Perhaps in that regard there would be some value.  I will admit I had never thought of a SIPOC being brought to me.  Btu wait wouldn’t that mean that someone in the management group had looked at the project and spent maybe up to a moment on it before handing it to me?
     
     
    Real world check:
     
    In over ten years experience, I have never had a project truly defined and brought to me.
    Rather, it has always been something requested from me.  It is usually a “Holy stuff, these process maps and input/output things are way too complicated.  I don’t have time for this.  Can you make one of these?” or “…but it says SIPOC on the list so you should have one.”
     
    I usually define the projects, calculate the savings, define the scope, work the project and then try to find a way to end control that requires little to monitoring.  A management team that will not spend time up front will not spend time in control.  
     
    I have not seen many management persons that understand what SS is, let alone how it works.  This line of thinking could easily lead to a new discussion that would probably end mostly in ranting.  
     
    Suffice it to say, Stan you have cast a new light and perhaps the SIPOC does have a place.  If my boss hands one to me I will smile and accept it, then chuckle as I create something that actually adds value to the project. 

    0
    #189547

    TEEG
    Member

    I’ve always heard SIPOC and IPO used as if they are synonymous…so I’ve learned something.  So just to clarify and IPO gives inputs and outputs of each step in the process.  At what level of detail do you map the process?  Does anyone have a good template?  Thanks

    0
    #189548

    Mikel
    Member

    QC3’s process mapping is built to facilitate IPO

    0
    #189597

    rg1193
    Participant

    Thank you all.

    0
Viewing 15 posts - 1 through 15 (of 15 total)

The forum ‘General’ is closed to new topics and replies.