iSixSigma

SIPOC

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  • #30404

    Maggie Fikkert
    Participant

    Hello There, We are in the process of doing a pilot project at Liberty Properties in South Africa to see if it could be implemented across the board in the company. (This basically started as an MBA dissertation project). We are struggling along, as it is very difficult to try and get proper training in South Africa in Johannesburg as the Six Sigma infastructure has not yet been set-up. However we do have some good implementation books here. I do have a question though. In the property management industry you basically have a whole billing process, which could be made up of different processes, e.g. the leasing process (finalise lease through to leasing admin), then the charges processes, where the charges are raised against the lease, then electricity charges from the council and water charges that the tenant is billed for as well. Then the CAD plans and premise details integrated into the lease, and so forth. We are not too sure when we set-up the SIPOC diagram, how much of these different “process threads” should be in the high-level SIPOC, as each one can really have different customers, suppliers, etc. Please can somebody give us maybe a bit of help or maybe an example of a similar process?
    Will appreciate
    Maggie Fikkert
     

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    #79171

    Mares
    Participant

    Maggie,I am attaching a Power Point file with my interpretation of your statement in a SIPOC diagram. Hope this helps.Pls, let me know if you have more questions or want to go into deeper detail.Regards… Adrian SIPOC Leasing Process Download [Microsoft PowerPoint, 42 KB] SIPOC Leasing Process Download [Adobe Acrobat File, 5 KB]

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    #79184

    Mike Carnell
    Participant

    Adrian,
    It was very impressive that you put that much work into an answer.
    Thanks.

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    #79187

    Ron
    Member

    Maggie,
     
    a SIPOC is an old TQM tool that has a single purpose and that is to is to identify the suppliers their inputs to a process and what is expected out of the process and who are their customers. A SIPOC is a good tool for simple process as it was intended for. To utilize one to describe a processa as complex as your would be a misues of the tool.
    My suggestion is that you obtain a copy of a book titled “learning to See” by Mike Rother and John Shook.  This book explains in detail the process of Value Stream Mapping which walks you through how to identify the key pieces of a complete and usually complex process such as the one you described.
    Another suggestion would be to created a detailed processs map ( which is a six sigma tool) of each piece of the process. This is a great tool to have at all times in any project.
    If you already have identified who your suppliers are and who your customers are you are complete with the SIPOC information.
     
     

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    #79193

    Mares
    Participant

    Mike,
    Thanks for the compliment. Regards… Adrian

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    #79194

    Mike Carnell
    Participant

    Your’e welcome.

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    #79215

    Maggie
    Participant

    Ron, Thank you so much for the advice,
    Much appreciated
    Maggie

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    #79216

    Maggie
    Participant

    Adrian, thank you so much for the powerpoint. It has put it in a bit more perspective for me now. Really appreciate the help, as I must admit, there is no support structure for us yet here in South Africa. Are you a black-belt or are involved in an implementation? My e-mail address is [email protected],
    Cheers
    Maggie

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