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SIPOC for Complaints in Financial Services

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Viewing 7 posts - 1 through 7 (of 7 total)
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  • #24490

    Kracki
    Participant

    Hello,
    i am trying to do a SIPOC for complaints in Financial Services and was wondering if anyone had done anything like that before and/or has some good tips for me.
    many thanks
    Kracki

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    #58749

    Sinnicks
    Participant

    Hi Kracki,
    No big tips needed for you regarding a sipoc as you will just have to know 
    Where the Customer Complaints come from or who is the the Supplier – S
    What kind of Inputs you receive or as complaints – I
    What do you process with the Inputs – P
    What is the Output you deliver from the processed complaint – O
    And whom do you deliver back – C
    Regards,
    Mark

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    #58750

    Bart
    Participant

    I did SIPOC for complaints in financial services.

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    #58751

    Kracki
    Participant

    That’s great Bart,
    do you mind sharing it with me?
    Kracki

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    #58752

    bb_banking
    Participant

    Good to see you back Big Bart.  Your whimsical responses has allowed me to use your answers in a case study that I teach my green belts around discrete data.  Keep it up Bart and look forward to another gut-renching response from you years of experience.

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    #58757

    EHoward
    Participant

    I am in Green Belt training, pursuing Black Belt next and have previously worked in the financial services industry which is where I hope to get most of my projects.  I would really appreciate it if you are willing to share your SIPOC for Complaints in Financial Services.
    You can email me offline at [email protected]
    Thanks!
     

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    #58760

    Michael Schlueter
    Participant

    Hi Kracki,
    What’s about this one?
    http://finance.isixsigma.com/library/content/c060322a.asp
     
    Kind regards, Michael Schlueter

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Viewing 7 posts - 1 through 7 (of 7 total)

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