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site visit to understanding the customer

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  • May 5, 2008 at 9:13 pm #24759

    Mooch
    ★ 10 Years ★
    Participant

    Can someone tell me the japanese word for conductiing a site visit to understanding the customer’s process?

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    May 6, 2008 at 7:44 pm #59353

    Brandon
    ★ 10 Years ★
    Participant

    The Japanese word for this is “hudat”. At least I think it is. I went into a plant once unannounced and that was the first thing I heard….”hudat”.

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    June 17, 2008 at 4:20 pm #59376

    GB
    ★ 10 Years ★
    Participant

    “Gemba” is the term

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    June 28, 2008 at 4:58 am #59386

    Adam Bowden
    ★ 10 Years ★
    Participant

    I’m going to have to use the HUDAT one from Brandon – a good
    sense of humor.When going to a customers there are many things to understand –
    process is one, culture (cultural readiness) is another. There are
    many facets to a site visit and it depends upon your experience /
    knowledge of what is possible be it Lean, SS, design etc.What do you look/listen for specificallyAdam

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