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site visit to understanding the customer

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Viewing 4 posts - 1 through 4 (of 4 total)
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  • #24759

    Mooch
    Participant

    Can someone tell me the japanese word for conductiing a site visit to understanding the customer’s process?

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    #59353

    Brandon
    Participant

    The Japanese word for this is “hudat”. At least I think it is. I went into a plant once unannounced and that was the first thing I heard….”hudat”.

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    #59376

    GB
    Participant

    “Gemba” is the term

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    #59386

    Adam Bowden
    Participant

    I’m going to have to use the HUDAT one from Brandon – a good
    sense of humor.When going to a customers there are many things to understand –
    process is one, culture (cultural readiness) is another. There are
    many facets to a site visit and it depends upon your experience /
    knowledge of what is possible be it Lean, SS, design etc.What do you look/listen for specificallyAdam

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Viewing 4 posts - 1 through 4 (of 4 total)

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