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Can Six Sigma Be Used in Healthcare Sector?

Six Sigma – iSixSigma Forums Industries Healthcare Can Six Sigma Be Used in Healthcare Sector?

Viewing 13 posts - 1 through 13 (of 13 total)
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  • #55214

    Nikolas1308
    Participant

    can we use six sigma roadmap (DMAIC) and tools and techniques into healthcare sector and especially in MRI department to reach Total Quality Management method?

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    #199197

    Katie Barry
    Member

    @Nikolas1308 — Yes, Six Sigma can be used in healthcare. Take a look at our Industries > Healthcare section of content: https://www.isixsigma.com/industries/healthcare/

    We also have a Methodology > Total Quality Management (TQM) section of content: https://www.isixsigma.com/methodology/total-quality-management-tqm/

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    #199198

    Nikolas1308
    Participant

    thanks a lot Katie Barry. i am new here so i did not know that.

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    #199199

    Nikolas1308
    Participant

    may i ask one more think for your opinion.

    which roadmap is better to be used in healthcare? PDCA or DMAIC?

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    #199201

    Robert Butler
    Participant

    Which one you use will depend on the project and what it is that you are trying to achieve. In my experience you usually wind up using both (as well as things like JDI, basic bean counting, etc.). Just remember Kaplan’s observation – “When attacking a problem the good scientist will utilize anything that suggests itself as a weapon.”

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    #199202

    Nikolas1308
    Participant

    Dear Robert,

    in the case of healthcare sector (MRI department) and specific when you would like to improve daily procedures and malfunctions in the department?

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    #199207

    Chris Seider
    Participant

    PDCA is really an approach and not really a roadmap with tools and techniques. DMAIC, DMADV, etc are “routes” which use tools and techniques within the phases of an improvement or design project.

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    #199209

    Carl Berardinelli
    Participant

    The short answer is; yes. Check out the Joint commission’s website on rapid process improvement and search the websites of the large academic medical centers. Mayo Clinic’s Systems and Procedures site might be particularly helpful.

    PDCA vs PDSA vs DAMIC vs …..

    The most important thing is that you use a structured, data driven approach. Don’t forget to implement controls to maintain your gains.

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    #199210

    Nikolas1308
    Participant

    dear all

    PDCA or PDSA for healthcare sector (MRI department) and specific when you would like to improve daily procedures and malfunctions in the department?

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    #199211

    Robert Butler
    Participant

    For starters you will have to define for yourself and for the groups you are working with the meaning of the phrases “improve daily procedures” and “malfunctions in the department”. As written they are far too generic an will provide anyone with any sense of what is needed.

    Awhile back I was presented with the same sort of generic requests (improve daily procedures) and once I worked my way through a long question and answer session with each section of the department in question the refined question was: Why does it take so long to fill take-home medicines for people who are out patients in our particular department. I went back to each group within that department, constructed a flow chart and fishbone by group, posted all of them in chronological order with respect to the work flow and discovered just in the question and answer session (with everyone present) that we had two hidden factories within the department that were killing themselves trying to correct cascading mistakes in the ordering process. We tracked that back to three specific doctors who, once we sat down and examined the process from their end, were obviously way overworked. The solution was simple – we added a single assistant who reported to them and took much of the required paperwork off their hands and the problem disappeared. End result – dismantle two hidden factories and reduce the problem of delayed medication delivery to the occasional random mistake.

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    #199212

    Everton da Silva Paula
    Participant

    Hi my friend! I wish you are great. I am with all above. Since you have the IPO (Input, Process and Output) Yes, you can use Six Sigma.

    DMAIC is a path you make use to put the tools you will need in order to achieve the desired results. (elevator speech) as well as PDCA is a way to do things everywhere, once it stands for Plan before take actions and check it to make sure you did a great job or if it needs corrective action.

    Hugs!

    Everton de Paula

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    #199213

    Robert Butler
    Participant

    In the old days on the forum we used to be able to correct typos in a post…but apparently not anymore.

    In the last post my sentence “As written they are far too generic an will provide anyone with any sense of what is needed.” should have read “As written they are far too generic and will not provide anyone with any sense of what is needed.”

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    #199214

    Nikolas1308
    Participant

    Dear @rbutler

    in your aforementioned probleb with fishbone, did you use any of the 2 cycles? PDSA or PDCA?

    are there any differences in tools?

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