For starters you will have to define for yourself and for the groups you are working with the meaning of the phrases “improve daily procedures” and “malfunctions in the department”. As written they are far too generic an will provide anyone with any sense of what is needed.
Awhile back I was presented with the same sort of generic requests (improve daily procedures) and once I worked my way through a long question and answer session with each section of the department in question the refined question was: Why does it take so long to fill take-home medicines for people who are out patients in our particular department. I went back to each group within that department, constructed a flow chart and fishbone by group, posted all of them in chronological order with respect to the work flow and discovered just in the question and answer session (with everyone present) that we had two hidden factories within the department that were killing themselves trying to correct cascading mistakes in the ordering process. We tracked that back to three specific doctors who, once we sat down and examined the process from their end, were obviously way overworked. The solution was simple – we added a single assistant who reported to them and took much of the required paperwork off their hands and the problem disappeared. End result – dismantle two hidden factories and reduce the problem of delayed medication delivery to the occasional random mistake.
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Include @[email protected] in your post and this person will 
