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six sigma for telesales process?

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  • #43362

    arjun
    Participant

    Hi
    I am doing a project where I am trying to implement a six sigma framework for the telesales process. The telesales process here is used for lead generation. has anyone done anything similar or can give me an idea on how to go about it?
    i know the usual tools of DMAIC…in this case, my Y has to be increased from x to y leads per month. and my X has many including training given to the telesales agents, length of campaign etc…
    it is at this point tat i am stuck, can anyone guide me on how to go about further with this?
    thanks
    arjun

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    #137482

    dangwal
    Participant

    Arjun –
    There are a lot more X’s that your team can identify like “lead quality”, “sales pitch used”, “dialer settings” etc.
    However nothing drives conversion ratio better than a properly designed and executed “sales incentive” plan.
    Nitin

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    #137490

    arjun
    Participant

    Hey Nitin
    thanks for the reply..as a matter of fact, we have identified about 32 X’s…my question was if someone can guide me on the practical steps in the implementation of the six sigma framework. as per theory i need to come out with wat the relationships are between the KPIV’s and then statistically test them…since i am a beginner to this field, i wanted some one to guide me on the nuances of the implementation. .if i can contact u for this…cud u send across ur email id?

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