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Viewing 18 posts - 1 through 18 (of 18 total)
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  • #42687

    Malisheski
    Participant

    Has anyone had experience doing Six Sigma projects for a government entity?  I would like to know what types of projects you did and what was the outcome.  How did you “sell” the idea?

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    #134925

    Adam Bowden
    Participant

    Hi Patti,
    The events that I ran were Lean and strategic deployment. There
    was a lot of opportunity and thus there were some excellent
    results. Selling the idea was not difficult – changing the culture is
    a different story !! I’ve found that there needs to be a SIGNIFICANT
    amount of pre-work to get allignment and cultural shift.Want to chat off line e-mail me.Regards,Adam [email protected]

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    #134926

    TR
    Member

    I just received the latest issue of isixsigma magazine and it features the mayor of fort wayne and their recent savings and plans. they have some project listings also. it’s worth the read if you subscribe.

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    #134928

    Dog Sxxt
    Participant

    Singapore public services are using six sigma in a hundred of projects. South Korea’s Railway also used six sigma to improve their operation efficiency with impressive result achieved.

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    #134943

    EdG
    Participant

    Patti,
    Try talking with the following on this: George Group, BearingPoint, Titan, Simplar, and AGI Goldratt Institute.  The Department of Defense has been very busy in working to improve the way that they do business.  I know that a number of these firms have been assisting in this endeavor among the various services.  They may be able to offer ideas.  Or at least have articles on their websites.
    Good luck, EdG

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    #135247

    BILL COOPER
    Participant

    Hi Patti – I am the recently retired police chief of a city near Seattle and applied Six Sigma in various ways (I am a Black Belt) with great success.  Selling it was very difficult without having some successes behind it, but eyes were opened.
    Is there anything I can do to assist you?  particular issues?
    Bill

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    #135252

    Shayne Sullivan
    Member

    Actually Bearing Point is on the outs with the Gov’t due to some “costing irregularites”  Titan has been bought out by Anteon and they are stepping away.  Pearson Government Solutions has a division that oversees the Lean Six program for the Department of the Army.  Contact Andre Leassear at Army Materiel Command HQ 703-806-9183.  Additionally, there are several moves to have the US Army and also the Air Force on a quality Lean 6 and or sigma footing with the paperless and acquistion applictions programs. 

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    #135253

    boettler
    Member

    Patti,
    The Navy has a program (LeanSigma) in place and is moving at a rapid pace.  If you like to dicuss please let me know – [email protected]
    Rob

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    #135255

    Elbrin
    Participant

    In my opinion Six Sigma, and or Lean will never be instituted on a large scale in government, and meet with only limited success where it is used in government.
    Why, you ask.  It will be used by government as only a cost cutting tool, and not as a quality improvement program.  Government is a monopoly and has little if any regard for the quality of it’s services.  A culture of “we will be here tomorrow because you have nowhere else to go” is previlent at all levels, and this will ultimately limit any true process improvement.

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    #135389

    Broomfield
    Participant

    The US Postal Service has long used Six Sigma and there is a ton of info on the Internet.  Just Google SS & USPS.
    Alan
     

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    #135393

    EdG
    Participant

    Spoken like a true pessimist.  Or someone that doesn’t particularly care about the folks at the “pointy end of the spear.”
     
    There are those that don’t have the same opinion as you do.  Granted, it will be a LONG up-hill struggle to do the right thing.  But regardless of the struggle, it is still the RIGHT THING.
    –         As a taxpayer, I should demand it.
    –         As a service member, I should expect it.
    –         As a federal employee, I should do everything in my power to support it.
     Given the GWOT, would you rather we squander precious resources OR conserve them?

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    #135394

    EdG
    Participant

    The Air Force and Army have also been using Lean and Six Sigma for a while now.  The Marines were initially heavy into Theory of Constraints but have expanded into Lean and Six Sigma also.
    The CIA is also interested…

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    #135421

    Jeff Duncan
    Participant

    Patti,
    I regularly use Six Sigma techniques to monitor and report patient access to care for the hospital on Ft Sill, OK.  I an a reservist and received my training in the civilian sector.  This is important as there are times during briefings that I have to tailor explanations to those who are not trained.  Where I seem to sell my ideas best are when I take out the process improvement/statistical lingo (to an extent) and speak in plain terms.  What the command hears are new ideas on impovement and not a bunch of statistical terms.  The things that I look at are access points into the facility and how easily they are accessed by our beneficiaries.  I follow that up with how the facility responds. 
    I know this is very general, but hopefully it will help some.
     
     
     
     

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    #135430

    BTDT
    Participant

    Patti:This has been done before on the forum. Please have a look at this thread, it is full of references, examples, and a discussion about whether rapid change and cost efficiency should be a mandate of government.Cheers, BTDThttps://www.isixsigma.com/forum/showmessage.asp?messageID=36509

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    #135440

    Elbrin
    Participant

    Let me clarify my previous post.  Most of the posts here seem to be related to the military, my previous statement was related to the more buerocratic tenticles of our government.  If you have ever been on the “customer” end and I use the term customer loosely as you are neither view or treated like a customer, of a government process you may know where my scepticism comes from.  I also noticed the postal employee’s statement.  The USPS can no longer function in the governmental mindset, UPS and FedEx have seen to that.  Yet how often does your mail get lost or delivered to your neighbor’s house vs. how often you FedEx package is lost?  Be honest.

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    #135444

    BTDT
    Participant

    Elbrin:

    Elbrin:In the March/April 2006 copy of the iSixSigma magazine,
    there is an article about Graham Richard, Fort Wayne’s Mayor and his efforts in
    introducing Six Sigma to government. He didn’t have a big budget, nor a CEO
    sponsored corporate deployment with 200 BBs.What I like about the article is that it is not a consulting
    group’s pitch on why you should hire them, but a candid interview showing the
    practical problems with pushing an initiative in a hostile environment with no
    budget.I liked the graph of response time to pothole repair. I
    don’t see this as a cost savings initiative, but a real impact of the program
    on the customer.The description of a sewage treatment project sounds like
    the report-out of the year. When you get quotes like, “One guy could make
    better sludge then the next woman just by looking at it,” I think I have been
    in the wrong meetings (Cost avoidance of $1.7MM avoided on a centrifuge).Here is someone who can convince a group of government
    bureaucrats and elected officials NOT to spend over a million dollars on a
    machine that can fling sewage. I’ve just got to meet this guy.Cheers, BTDT

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    #135455

    EdG
    Participant

    Be careful what you ask for, you just might get it.
    What function has the IRS performed over the years?  Take your tax dollars away from you and provide it to the Federal Government for spending on the various programs.  Do we really want the IRS to improve upon their ability to take our money from us and provide it to Uncle Sam for spending?  That is a risky gamble for us, especially if they “perceive their customer as Uncle Sam and us as a supplier.”
     

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    #135572

    RSoice
    Member

    Actually Booz Allen Hamilton has been working with the IRS for a couple of years now trying to clean up their processes.  That should be caveated with the statement that the BB’s I’ve spoken with strongly suggest e-file.  As for the military arm I can only speak for the Army because I am an Active Duty Soldier currently going through BB training.  As the budget is analyzed and overanalyzed and we lose additional funding we have to find cost savings where we can.  SS has been identified as the “wave of the future” and with all the Soldiers being trained, we are going to attempt to ride the wave to improvement.

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