Six Sigma Green Belt

dear gopal
Can u mail me on [email protected]. I would like to know more abt your work
hope to see your reply soon
rdgs
pratul
 

Gopal,
I’m surprised that your management staff have not identified the next projects for your BB wave.  Usually, the Champion of your business unit will have done all of the up front work to develop the project listing tied both to the customer and the strategic plan of the business unit.  Perhaps you should look into your business unit to ask these questions.  I’m not sure any one of us can effectively identify the value added projects for your company.
Ken

Chris, could you send me your e-mail, Í´m in project selection step for our 1st GB´s wave. I´m using some concepts as C-P, FPY and COPQ to find potential projects, but I´m interesting to know additional ways.
Thanks

This is a very common concern among GBs. One of the best ways to identify GB project is to analyse the work that the GB does on a routine working day and how that ‘work’ is having a direct or indirect impact on a customer CTQ measure or an internal CTP (Critical-to-Process) measure. Subsequently baseline measurement can be quickly carried out on that particular CTQ or CTP to have a quick check on its current performance and that will give you a possible lead for a worthwhile GB project. For Example a process associate or an executive working in loan application processing area may consider TAT reduction or Defect Reduction in the application as a possible project through DMAIC methodology.

I am a Director in Corp IT, green belt trained. We are tasked with identifying projects with direct cost savings (cost avoidance not accepted). We are a small group and develop many new  processes for the organization.  We have a challenge when it comes to historical data. Much of it is not collected.
I’m interested in your trainng program on project selection and scoping.  What are the options?
 

Plz suggest me how i do start my Green belt projects in our company? Whats the way? 

With reference to the Six Sigma – Green belt project and choosing a effective subject i could like to provide thebelow info and kindly let me know the subject i could look at..
I’m working for a leading mobile telecommunication industry which is the TOP 1 company in our country and we service more than 3.5 million customer base & I would like to look at the customer dissatisfaction records on our products and services mostly on available Value added service launch. but when you look at our customer base and compare the dissatisfy customer records channeled to us in less than 10% which is the case in most organization as most customers doesn’t take the time of complaining.
Our customer dissatisfaction records are channeled via Call centre. We have dedicated Complaint management users allocated for each division who handles these complaints.
I would like to look at the options that we could provide our contact centre officers to provide/empower to give customers solution at the time of channeling it self which will reduce the resolution time & prompt action.
appreciate if you give me your view.
 
 

In my experience as a Black Belt, I have seen yellow belts, green belts working on six sigma projects under the guidance of a black belt. These different belts are people with different skill level in the Six Sigma methodology working together on projects. They are all part of the Six Sigma organization.Hope this helps…

I would also be interested in your project selection program you discussed.

Hi,
 
I am working for UBS. I work in the IT departement and my team deals with Avistar, PBX, Video Conferencing, Voice mail. I have recently undergone Six Sigma training which spanned for 7 hours, and I learnt various methodologies in it. But I don’t really know how to kick off my project, and on what topic should I go on. Can some one please advice me? I would be really glad to know it.
Best Regards,
Suresh

Hello Anu,
Greetings…!!
You can chose project outside the company, or else participate in current GB project running at your company with permission of management to learn six sigma GB.
All the best,
Mr Vision Raval
[ Six sigma Black Belt, MBA with BPO Mgt.]
[email protected]