Six Sigma Healthcare
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- This topic has 3 replies, 4 voices, and was last updated 21 years ago by
Dave Davidson Methot.
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July 17, 2001 at 4:00 am #27527
Krishna ArulParticipant@Krishna-ArulInclude @Krishna-Arul in your post and this person will
be notified via email.Hi,
I am keen to find out examples of use of Black Belt tools within the health care system.
Thanks & Regards
Krishna
0July 18, 2001 at 4:00 am #67608
AnonymousParticipant@AnonymousInclude @Anonymous in your post and this person will
be notified via email.The healthcare industry is too far behind the times to effectively implement these methods.
0July 18, 2001 at 4:00 am #67609I disagree – the basic precept of reducing variation is not beyond the ken of any group of individuals striving for a better tomorrow. Health care included. Someone has given Six Sigma the perception of a huge chrome and trim machine (perhaps to justify the daily rates).. If you get down to the bare bones, the tool set is very usable.
However, sigh, I don’t have any Health Care success stories to share, either.0July 19, 2001 at 4:00 am #67619
Dave Davidson MethotParticipant@Dave-Davidson-MethotInclude @Dave-Davidson-Methot in your post and this person will
be notified via email.Hi,
I’m a psychologist at a community mental health agency. In terms of six sigma and healthcare, first two important distinctions need to be made between service providers (e.g. hospitals, clinics, etc.) and manufacturers of healthcare related equipment. I can’t speak for the latter, although certainly they are able, and I presume some do, use six sigma as any other manufacturing firm might do.
As to the service providers, I do agree that there is a certain amount of “We’ve always done it this way before” mentality. Health service providers are more accustomed to a “Utilization Review” process of looking at individual cases and asking if the patient received all of the services which are medically suggested by symptoms, etc. In the age of managed care, this is often put in the reverse, asking, “Did the patient get services that weren’t medically necessary (that the insurance co. paid for)?” However, some providers are slowly adapting internal Process Improvement or Continuous Quality Improvement methodologies, including six sigma, into their operations. Often this is in response to accrediting bodies such as the Joint Commission on Accreditation of Healthcare Organizations, which include standards for Process Improvement as a condition of accreditation.
Thus, while there is great room for improvement, I do not share the pessimistic attitudes expressed by the first respondent to this chain of posts!0 -
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