Six Sigma – HR – Employee Satisfaction Index
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- This topic has 6 replies, 6 voices, and was last updated 13 years, 9 months ago by
nila nayak.
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February 16, 2005 at 6:43 pm #38434
Nagaraj KiniParticipant@Nagaraj-KiniInclude @Nagaraj-Kini in your post and this person will
be notified via email.We have taken up a project in HR as “Improving the Employee Satisfaction Index”. Does anybody has carried out six sigma project on this topic?
Regards,
0February 26, 2005 at 9:23 am #115438
George Xia George HaParticipant@George-Xia-George-HaInclude @George-Xia-George-Ha in your post and this person will
be notified via email.Following points are important:
What we use for measure the employee satisfaction? What is the current performance, baseline? How the performance level we target?What is the differnece between now and future? What action should we take to fill the gap?
Good luck!
George Ha (George Xia)
Consultant – HR, BSC, 6 Sigma
0February 28, 2005 at 4:00 am #115480
Nagaraj KiniParticipant@Nagaraj-KiniInclude @Nagaraj-Kini in your post and this person will
be notified via email.We are thinking of conducting an “Employee satisfaction survey” to measure the employee satisfaction & to know the current performance level. As we never carried out these kind of surveys in the past, we don’t know our present level & what should be the target performance level. Is there any other method to know the present level of employee satisfaction? Can anyone help me in framing the survey questionnaire?
0February 28, 2005 at 4:23 am #115482
indreshParticipant@indreshInclude @indresh in your post and this person will
be notified via email.let me give you specific inputs than talking like a typical consultant
– we use standardised gallup GWM and Q 12, you may also list down some inputs which govern employee sat, example : job profile, laid down processes and clarity of what needs to be done, salary, good manager (mentors, leaders, etc), good culture (openness etc), ethical brand of organisation, development path laid down, friendly HR policies etc etc etc.
– if you don’t have standardised questionnaire which have construct and content validity, then easiest one is to get the inputs through brainstorming among key top management people, rank them in priority, then construct the questionnaire with each parameters being measured by atleast 3 questions
– pilot test it on sample and see if the data collected indicates the same ranking as being given by top management, if yes, you are measuring what needs to be measured. (top management of course is a part of the population), if you can manage brainstorming from randomly selecting people across departments across levels nothing like it
– once you have established validity of the questionnaire get it filled by all
– data then needs to be analysed across departments, across levels for all parameters which effect employee sat, action points might straight be derived from indicators or one level drill down might be required
feel free to contact me on [email protected] in case of any clarifications
hope this helps0March 9, 2005 at 5:46 am #116102
Karthik SuryaParticipant@Karthik-SuryaInclude @Karthik-Surya in your post and this person will
be notified via email.hi,
we plan to take up this issue as” improving and monitoring employee satisfaction” by creating a metric sort of a thing.
if we could coordinate we can exchange a lot of ideas0November 5, 2007 at 6:47 am #164384
Kamal IbrahimParticipant@Kamal-IbrahimInclude @Kamal-Ibrahim in your post and this person will
be notified via email.Dear all,
we conducted such index,
and we are welling to provide and share it tp every body
[email protected]0August 5, 2008 at 6:03 am #174565
nila nayakParticipant@nila-nayakInclude @nila-nayak in your post and this person will
be notified via email.After doing the analysis of the employee satisfaction survey, how do we find out the satisfaction index?
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