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Six Sigma in BPO

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Viewing 9 posts - 1 through 9 (of 9 total)
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  • #38733

    Deshazer
    Member

    Dear All,
     
    I would like to know if someone has ever applier six sigma in the BPO industry. How to tackle it in this particular industry? Thanking you in advance for your responses.

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    #116388

    CG
    Participant

    Roy,
    It has been applied in BPO industry successfully in different departments including migration,training,HR,quality complaince,process excellence amongst others.
    CG
     

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    #116390

    Deshazer
    Member

    The best solution to apply 6 sigma in this particular industry is to apply it by department maybe?

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    #116393

    CG
    Participant

    See it depends,there can interdepartmental projects or departmental projects ,something like Attrition with involve ops ,training ,HR etc.However, for same department topics like Trasnport issue’s (cab not arriving on time–> major issue’s in BPO’s) could be an admin related project.So ,it depends on your project scope where you want to apply the methodology..
     
    CG

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    #116726

    Gurmeet Singh
    Participant

    Roy,
             I have used this technic to reduce AHT and to reduce Absenteeism in my organization, It basically requires the correct identification of the project team.

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    #116951

    Neeraj
    Participant

    Dear Gurmeet,
    can you tell me which tools have u used in acheiving the desired results .
    thanks
    neeraj 

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    #116955

    Anshika
    Participant

    Roy,
    Can u tell me exactly which kind of bpo u r talking about so that i cantell u few examples.

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    #116957

    Deshazer
    Member

    Anshika,
     
    We are in data and document processing BPO sector which I am sure there is room for great improvement. I would be grateful if you can help.
     
    Thanks.

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    #117019

    Gurmeet
    Participant

    Hi neeraj,
                    I have have done the time and activity analysis using the process flow chart, this has to be done agent wise.
     
    Gurmeet  

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Viewing 9 posts - 1 through 9 (of 9 total)

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