six sigma in call center

This topic has 1 reply, 2 voices, and was last updated 19 years, 7 months ago by DD.

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February 18, 2003 at 3:55 pm #31495

KISLAY
★ 20 Years ★
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Hi
How well can six sigma be implemented in Call Centers in India. How one can start it’ s implementation.

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February 18, 2003 at 5:44 pm #83073

DD
★ 10 Years ★
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In much the same way as it is done at other places. Start with a problem statement and apply DMAIC methodology to attack the problem.
let me know for further help.
Regards

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