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six sigma in call center

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  • #31495

    KISLAY
    Participant

    Hi
    How well can six sigma be implemented in Call Centers in India. How one can start it’ s implementation.

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    #83073

    DD
    Participant

    In much the same way as it is done at other places. Start with a problem statement and apply DMAIC methodology to attack the problem.
    let me know for further help.
    Regards

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