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Six Sigma in Financial Services

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  • March 29, 2001 at 5:00 am #27154

    MJM
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    Does anyone know of any financial services companies (insurance, banking, health care) using Six Sigma? If so, in what areas and how / what data was used? Thanks.
    MJM

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    March 29, 2001 at 5:00 am #66140

    Cone
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    Go look at the GE website. GE is the largest implementer in financial services (they are a financial service company by the way – not a manufacturer).

    Also CapitalOne. I also know of three insurance companies using this that have not gone public with it. They are getting a quarter million per project.

    I only have company propriatary information, GE is the best public source of information.

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    March 30, 2001 at 5:00 am #66153

    Raj Gohil
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    American Express
    Chase – J.P. Morgan
    Citi Corp.
    .
    .Many others
    .

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    April 2, 2001 at 4:00 am #66171

    C. Cox
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    Participant

    GE Capital has been doing Six Sigma since late 1996 in all of their finance operations (trailer, modular space, vehicle, railcar leasing, credit card, retailer finance, health and life insurance, etc.)

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    April 3, 2001 at 4:00 am #66213

    MJM
    ★★★★★★★★★★
    Participant

    Gary,
    Thanks. It would seem to me that one of the struggles in financial services would be the availability of good data. In my experience, things are loosely measured if at all and the existence of data detailed and reliable enough for Six Sigma use is negligable. What would be some examples of processes where Six Sigam is applied in financial services in your experience? Thanks.
    MJM

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