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Six Sigma in Financial Services

Six Sigma – iSixSigma Forums Old Forums General Six Sigma in Financial Services

This topic contains 4 replies, has 4 voices, and was last updated by  MJM 18 years, 5 months ago.

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  • #27154

    MJM
    Participant

    Does anyone know of any financial services companies (insurance, banking, health care) using Six Sigma? If so, in what areas and how / what data was used? Thanks.
    MJM

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    #66140

    Cone
    Participant

    Go look at the GE website. GE is the largest implementer in financial services (they are a financial service company by the way – not a manufacturer).

    Also CapitalOne. I also know of three insurance companies using this that have not gone public with it. They are getting a quarter million per project.

    I only have company propriatary information, GE is the best public source of information.

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    #66153

    Raj Gohil
    Participant

    American Express
    Chase – J.P. Morgan
    Citi Corp.
    .
    .Many others
    .

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    #66171

    C. Cox
    Participant

    GE Capital has been doing Six Sigma since late 1996 in all of their finance operations (trailer, modular space, vehicle, railcar leasing, credit card, retailer finance, health and life insurance, etc.)

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    #66213

    MJM
    Participant

    Gary,
    Thanks. It would seem to me that one of the struggles in financial services would be the availability of good data. In my experience, things are loosely measured if at all and the existence of data detailed and reliable enough for Six Sigma use is negligable. What would be some examples of processes where Six Sigam is applied in financial services in your experience? Thanks.
    MJM

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