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Six Sigma in Gas Stations

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Viewing 6 posts - 1 through 6 (of 6 total)
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  • #47826

    Tierradentro
    Participant

    How can we improve the Performance of a gas Station using Six Sigma, What processes can be Six Sigma Driven in Gas Stations? Can anyone help?
    John

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    #159912

    Craig
    Participant

    If you could accurately model the quick pick process for Powerball, you would have lots more customers. :-)
    Actually, I can’t think of anything constructive at this time. Just using my pre-coffee brain cells. 

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    #159913

    Haugen
    Participant

    John,If you start with ” a process is a process…”, and the corollary that all processes can be improved – some should be, that leads you to the conclusion that you can improve any of the processes in the gas station – you just need to discover what processes are important, and improve those. That starts with deciding who your customers are, then gather VOC. potential customers of interest are retail customers (gas, food, etc), gas delivery drivers, employees, etc.

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    #159946

    Tierradentro
    Participant

    Jim,
    Thanks for your response
     
    John

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    #159947

    Tierradentro
    Participant

    Dear Hacl,
    Thanks a lot for your idea… I am sure that there are some processes that can be improved, Is inventory Management a Good six sigma Project at the Gas Station
    John Baskin
    Business Consultant
    http://www.pralayass.com

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    #159953

    James Considine
    Participant

    What an ideal place to work on process improvement. In your busier gas stations, I imagine you have lots of customers coming through (i.e. opportunities), and the potential to measure all sorts of things. I’d also suggest you not limit yourself to Six Sigma thinking, but also lean.For example, I noticed recently at a grocery store I frequent that I no longer needed to confirm the total bill on the touchpad when using my credit card. Someone must have (correctly) noted that this was a non-value-added step. Not a huge time savings per customer, but a few seconds here and there add up to a lot of added throughput when you look at lots and lots of customers.

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