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Six Sigma in Government

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  • #28918

    Juanita Ward
    Participant

    I’m new to Six Sigma and I need some information.  I work for the Governor’s Office of Risk Management.  We are a new agency that was created to perform cost-effective tasks for all state departments.  How could Six Sigma work in state government and how could I use it to determine good quality assurance throughout the state?

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    #72806

    Phil Whitman
    Participant

    Six Sigma tools are used to analyze data, perform experiements, and make the process more predictable.  With that comes cost control and profits.  You can’r assure good quality assurance but you can use the tools to find the areas here changes should be made.
    I’d be glad to help, send me more information at [email protected]/
    Take care,

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    #72848

    RR Kunes
    Member

    Six Sigma is the name for a methodology of process improvement. Everything is a process. Therefore it is equally valid in Government as it is on the shop floor.
    Think of any process: Define it purpose, its customers and inputs, map the process adding details, measure the timelyness and accuracy of the process, analayze what is hindering the process, pilot a solution if it works implement and then monitor to see if you maintain the goals.
     
    Now you are doing in essence a six sigma approach to process improvement.
     

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    #72856

    Thomas Tidiks
    Member

    Juanita, what kind of Risk Management are you involved in? Please send an e-mail to discuss. I may have some input from our company.
    [email protected]

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    #72857

    Mike Carnell
    Participant

    Juanita,
    USPS was launching SS a while back. The Quality office is on the same floor as the Post Master General in DC (I don’t know if that factoid will help you find them). They had a pretty decent Process Management program so they might be able to help.
    There is a position called “actuarials” – probably spelled wrong. They do risk management models. If you email me I will give you a womans address who is an MBB and was one of those (however you spell it).
    Risk management is huge issue with banks. Try sorting the isixsigma data base for that stuff.
    Good luck.

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    #72924

    Ali Askari
    Participant

    Juanita,
    You’ll not get any better explaination then that provide by RR Kunes – a summary. With regards to the “Risk Management” in finance terms – it will be better to work with a qualified or certified MBB or BB in this area. And at the same time – you need to consider to be trained in this discipline.
    If SS is to work for your organisation and add value – the staff and workforce need to buy into, it. Like any improvement prog. – it is team effort. To sustain the improvement.
    Good luck.
    Ali

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