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Six Sigma in Hospitality

Six Sigma – iSixSigma Forums Industries Hospitality Six Sigma in Hospitality

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  • #54532

    I am researching about the six sigma and the hotels who have implemented it. I have found several hotels like Starwood, Ritz, Marriot, etc. but there are no figures of the revenue, invested money, savings and percentages so I can compare these to analyse which hotels were successful or not and why..How did the occupancy /loyalty increased, the outcomes by figures of applying Six Sigma..

    I need datas like this website

    https://www.isixsigma.com/implementation/financial-analysis/six-sigma-costs-and-savings/

    If there is anyone who has these kinds of information please inform or guide me towards it..
    I would much appreciate

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    #195923

    Chris Seider
    Participant

    Check their annual reports. GE, Honeywell, and others attributed savings figures in theirs (although never explained as to what a savings meant).

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    #195925

    Katie Barry
    Keymaster

    @aylinaraba Did you look at our Industries > Travel & Leisure section? https://www.isixsigma.com/industries/travel-leisure/

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    #195928

    Thank you for your answers but GE and Honeywell are not hospitality related companies. Annual reports doesn’t specify the spendings nor revenue generated by Six Sigma. So again my question is, is there a website or information like this website_

    https://www.isixsigma.com/implementation/financial-analysis/six-sigma-costs-and-savings/

    And for the industries travel leisure there are no numbers/figures/percentages in anywhere i looked. Does anyone has seen ?

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    #195929

    Mike Carnell
    Participant

    @aylinaraba Just from a consultants perspective, we are frequently (like in the high 90% range) not allowed by contract to disclose specific numbers regarding the deployment data (FYI data is both singular and plural). During one of ourdeployments we did create an index for the client that was Benefits as a percent of total cost (if you ask specifically about savings you may not get revenue increses). Most of that information came over the phone but our preference was for annual report data as mentioned earlier by @cseider. That data is frequently audited so the numbers are pretty solid.

    Just my opinion.

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    #195931

    Thank you for your answer Although all I need is a similar information like this website..https://www.isixsigma.com/implementation/financial-analysis/six-sigma-costs-and-savings/

    Thank you..

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    #195933

    Chris Seider
    Participant

    @aylinaraba Did you notice where most of the information was gathered from?

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    #195934

    It is written that they are from annual reports but when I go on for example Starwood annual reports there are only balance sheets but not any mention about the six sigma contribution?

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    #195935

    Chris Seider
    Participant

    hmmmm google helped find something
    http://www.businessweek.com/stories/2007-08-30/six-sigma-kick-starts-starwoodbusinessweek-business-news-stock-market-and-financial-advice
    https://www.isixsigma.com/community/blogs/checking-starwood146s-evolving-lean-six-sigma-program/

    And depending on their approach, culture, etc. they may not want to share numbers. I have just done a search using google and found six sigma mentioned in the text for 2003 and 2004 Starwood annual reports so I’m not sure how you can’t find anything… It took me less than 10 minutes….much easier than the old days without search engines.

    The links shown above have some numbers. Good luck

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    #195938

    Mike Carnell
    Participant

    @aylinaraba There is more information in an Annual Report than a Balance Sheet. I have never seen anyone have an actual entry in either an income statement nor a balance sheet for Six Sigma.

    You don’t seem like you want this information as badly as you would like someone to give you this information. Chris found that stuff in 10 minutes maybe you need to give this some honest effort (like checking more than one annual report) and then just maybe someone will take a shot at helping you.

    Just my opinion.

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    #195939

    Thank you for your comments. But I have been researching everywhere but unfortunately there are no numbers that I could use for my dissertation (tables, graphics, regression analysis.,etc.)

    The website you sent me which I found before only has numbers without no comparison or numbers that were before. It only says for example “delivered more than $100 million” without any evidence nor exact information. The information collected should be coming with more numbers, figures, etc. Basically nothing that I could emphasize the presence of Six sigma in a hospitality company. In the annual reports, only thing mentioned is that they have been getting profit out of it and that’s it.

    I am really spending on my time for this project in order to prove that Six Sigma is a useful program for companies but maybe I don’t know how to get the numbers out of it. If someone can guide me, I will much appreciate.

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    #196297

    Kimmy Burgess
    Participant

    If this information comes through an annual report, you can be rest assured it is a vetted statement. The Board of directors are responsible for the statements forming part of the Directors’ Report as well as the Management Discussion and Analysis section. I am not sure whether you will get a granular number, because ultimately, it is the total cost savings which matter.

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    #196299

    MBBinWI
    Participant

    @cashinasnap – nice, timely response.

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