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Six Sigma in HR

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  • #31623

    dhruv dar
    Participant

    I would like to get some ideas on what sort of BB/GB projects can be taken up in HR function. If anyone has a clue pls let me know.
    Thanks

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    #83511

    Linda Linteau
    Participant

    I’m pleased to oblige — I work in HR as an MBB at Ford Motor Company and we have a very extensive list.As you might expect, the vast majority of our project work is conducted in Healthcare Management, which has 3 main departments: Benefit Design and Administration; Occupational Health and Safety and Clinical Operations. All 3 departments have a dedicated black belt and several active green belts. The second largest pocket of 6-sigma activity in HR at Ford is within our HR Customer Center which houses a call center and is rich with transactional process improvement opportunities. Our 6-sigma efforts in these two areas realized a hard cost savings of more than $10Mil directly last year. Hope this helps.Adds and Deletes of Dependents to Active Employee Health Care Coverage’s Advanced Degree Equity Death Notification ProcessingDefining Ergonomic Concerns to the Wayne Assemby Plant PVT Dependent Level Data Reconciliation – HAPDisability Overpayments – PensionDisability Plan OverpaymentsDisability Re-Engineering Process (DFSS)Disability Retirees Working Outside of FordECPL Audit Process Improvement Process @ VO and PTOEffective Recovery of Recruiting Salaried Signing Bonus upon EE Termination w/1 year of ServiceEffective Recovery of Relocation Costs Upon Voluntary TerminationElimination of Overpayments to RTW from Disability LeavesEnd Stage Renal Disease (ESRD) Eligibility ProjectFord and BCBS Medicare EnrollmentHR Salaried Medical Leave – MEGA projectHRCC Phone Tree Dissatisfaction HRCC Supervisor Reporting Inefficiencies Identification and Recovery of Claim Overpayments with Self-Insured PlansImprove Data Integrity Between Ford and BCBSImprovement In the ISE Transaction Process Incentive Compensation Increasing Generic Drug Substitution Rate Mail Order Refill Rate for Maintenance Drugs Medical Department Emergency Response CapabilityMedical Leave Volume at Ford Financial Medicare/BCBSM Coordination of BenefitsOSHA Recordkeeping Audit ProcessOverpayments to Terminated Salaried Employees PCE Cost Reduction ProjectPharmaceutical Costs in Ford of Mexico OperationsPost Offer Salaried Medical Exam ProcessReducing Losses of Long Term Advances to ISE’s Reducing Purchased Vacation Losses to Terminated Employees Reducing Purchasing Pre-Commitments in Ford HR Organization Reducing Unauthorized Search Firm Usage for GSR and LL6 Reducing Variation in the Independent Medical Exam Process for Workers CompensationReduction in Number of Premium Share ContributionsReduction of “My Personnel Connections” (MPC) transfer and promotion Reduction of Production Defects in Recruiting System Reduction of Salaried EE CDSID and Outlook Exchange Cycle Time Regulatory Compliance ProjectSalaried Discipline ProcessesSpeed of Response – ER&I Primary Queue Sponsored Dependent Overpayments Terminated EE’s Actively Enrolled with One or More Healthcare ProvidersUnicare COBRA Cash Pay Project Urine Drug Test Cycle Time – Salaried

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    #83532

    BB
    Participant

    At GE we used six sigma to improve our recruiting processes, ID and correct retention issues and to outsource non-core activities (in and out of HR). Those are just a few examples…the biggest impact was the change in mindset, where HR people identified the key metrics for their function and measured their success based upon their ability to improve the results of those metrics.

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    #83605

    CSSBB
    Participant

    My experience is that HR’s primary mission is to protect companies agaist lawsuits.  I’m sure some KPOVs could be developed around that mission.

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    #83976

    walker
    Member

    I know that GE Capital used six sigma in their recruitment area when employing a large number of staff like in a call center

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    #84103

    iSixSigma Community
    Participant

    In the post above, Linda has included a list of HR projects that were completed last year at her company. iSixSigma Community would like to thank Linda for providing such an extensive list of HR projects, and for her openness on this Forum. We are positive that many will find this list to be very beneficial in their own Six Sigma for Human Resources efforts.

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    #84104

    torres
    Participant

    We are currently using 6 Sigma on three HR-related projects: 1.) Prevention of Ergonomic Injuries, 2.) An Evaluation of our Medical Leave process, and 3.) Facilitation of Timely Return to Work from Medical Leave.  We also considering using 6 Sigma tools to help reorganize our HR organization, since one common root cause of failure identified in the first three projects is our organizational structure. 

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    #84107

    Joy
    Participant

    Linda,
    Thank you.  This is a great reference for me as we kick off Green Belt training for our corporate HR function.
    Joy

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    #85273

    Miguel Camargo
    Participant

    Hi Linda,Great examples!!! I am a SSBB and most of my background is from Manufacturing projects. However, eventually my company would like to start a few projects on HR, therefore I would like to read a few succees stories about applying SS to transactional environment before starting that journey. If you would be able to provide me a few real-life examples that would be great. [email protected]

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    #85625

    Lou Barbato
    Participant

    We are just undertaking Six Sigma projects as they relate to HR.  I am wondering if I could get some information in regard to “increasing the generic drug rate”, and “effective recovery of relocation costs for employees who voluntary term”.  I believe this to be a way for our company possibly to save a lot of money.
    Thank You
    Lou Barbato

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    #87199

    Donna
    Participant

    I too am currently enrolled in Green Belt training and have yet to come up with a viable HR project.  Is there a list of projects I could view that have been successful in the HR function?  Thank you for any help.

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    #87200

    Ryan
    Member

    Donna,
    See this article and the HR thread that leads from the article. It will get you moving in the right direction.
    https://www.isixsigma.com/library/content/c030310a.asp
    Ryan

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    #87203

    Donna
    Participant

    Ryan
    Thank you for the information.  My issue is that in order to be certified my project must result in at least $30-40K savings, and have improved or reduced something by at least 50%.  I initially looked at our area of highest turnover, the dollars would have been there (about $92K) however the reduction in turnover would have only been about 17%.  Then I looked at “time to fill open positions” and our time to fill is about 60 days exempt and industry standard is about 45, so again not 50%.  Three projects have already been rejected that I have suggested, and I’m alredy two weeks behind the rest of the class.  And, they all are in transactional environments which increase your success in project selection.  THanks again – and I’ll keep doing reseach.
    donna

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    #93064

    Sonu
    Member

    Hi Julia,
    I was going through the king of working in Six sigma at your end.Am particularly inspired to know more about the project on preventing ergonomic injuries. Could you pls give me your contacts for further correspondence. Many Thanks..Sonu 
     

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    #101969

    Geoff Jamieson
    Participant

    I too work for Ford and currently a Black Belt at Brownstown working on GB/BB projects. I am researching HR projects for Green Belt project consideration. You have compiled an impressive list and I assume these projects are in progress, or have been completed.
    Thank you for the listing of HR projects at Ford. Where did you obtain the list. I would like to view the projects in the PTS (project tracking system) as well as find other projects in HR. I can do the search in PTS based on the titles but more interested in your research and how you found these projects. Any information would be appreciated.
    Thanks Linda.

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    #101971

    Geoff Jamieson
    Participant

    I am interested in your ergonomic project and would like more information on it. Can you send me more information.
    I am working in a sheet metal process taking parts off the line and packaging them in cardboard cartons. Our ergonomic injuries are rising and we are looking at the variables to reduce injuries. One thing that we have done is modify the cardboard cartons for easier handling. Since we have just recently implemented this change we have not seen any reduction in injuries.
    We narrowed down our scope to one aspect of the oepration where the parts come off the line and are packaged. Parts weigh up to 85lbs.
    Injuires have been broken down into the normal cuts, bruises, and also into ergonomic categories for analysis. We have made changes in housekeeping, protective equipment. stacking of cardboard, awareness and training, safety talks, etc.
    I would like to hear more about your ergo issues and resolution of the problem, as well as type of injuries, industry, etc.
    I will be attending the Eastern Ergonomic Conference in New York next week and looking forward to gaining new information on ergonomic issues, and how to resolve the problems. Will you be attending?
    Anyone else have any ergonomic issues that we can discuss and share ideas? Look forward to hearing from all of you.
     

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    #101974

    Geoff Jamieson
    Participant

    I would like to know more about your Black Belt project regarding ergomonic injury prevention. Please contact me  at [email protected] and we can discuss your project ,as well as introduce you to mine.
    Thank you.

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    #101991

    Rootcause
    Member

    Hi Julia!
    I am working with a contact center where ergonomic issues are at peak.Can you send me a sopy of your research or project?.
    Wold greatly appreciate it.My email is [email protected]
    Thanks.

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    #102346

    Karina
    Participant

    Geoff I noticed your posting is recent in reference to Linda’s list of projects.  If you get a more updated list of HR projects, please let me know.  I am currently looking for succesful HR Six Sigma implementations and examples of projects that can be done by both Operations HR and Corporate HR.  What did Ford do to drive projects within HR and go beyond the ‘this takes too long’ and ‘we don’t have enough resources’.  What was your approach?
    Thanks, Karina

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    #102361

    S M Chakrapani
    Member

    Six Sigma has been effectively employed in several organizations in the HR function. Examples are reducing absenteeism, applying wage revision formulas, recruitments, employee reward programs, etc.
    Best regards,
    S M Chakrapani ([email protected])

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    #102383

    Geoff Jamieson
    Participant

    Thanks Karina. To date I have not been involved in any Ford HR Six Sigma projects. My area is primarily in manufacturing and ergonomics. I am just beginning to do research because our HR department team will be completing HR projects this year, and I am trying to find good ideas for a successful and cost savings project. If I come across any good information I will post it.
    Thanks for your interest.

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    #105892

    breni
    Participant

    Julia,
    I would LOVE to get any info I can on your three projects.  I am currently attempting to do my first six sigma project on reducing ergonomic injuries.  Any help would be greatly appreciated.  I am at the very initial stages. 
    [email protected]
     

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    #149494

    jetal
    Participant

    Any information related to HR Practice

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    #149495

    qualitycolorado
    Participant

    Jetel,Thanks for your question.Regarding HR and Six Sigma — 2 perspectives:1. Human Resource groups have a key role in the success of Six Sigma projects:https://www.isixsigma.com/library/content/c030414a.aspand2. There are good Six Sigma efforts related to improving HR processes:https://www.isixsigma.com/library/content/c040816a.asphttps://www.isixsigma.com/forum/showmessage.asp?messageID=108301
    … hope this helps …Best regards,QualityColorado

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    #171857

    Jamal Ameen Ali
    Participant

    I would like learn how to use and implement six sigma in HR Please hel me.

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