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Six Sigma in HR/Training

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  • #48274

    Ed
    Participant

    I would like to hear from people who have used Six Sigma in HR/ Training.  Type of applications? 
    To measure training programs, I have used Jack Phillips ROI and Kirkpatrick.
    Thanks
     
    Ed
     

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    #162078

    Khatri
    Participant

    What is Jack Phillips ROI and Kirkpatrick?

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    #162082

    qualitycolorado
    Participant

    Anil, Jack Phillips extended the 4-phase Kirkpatrick model for measuring the effectiveness of training to a 5-phase model by including Return on Investment (ROI). The Kirkpatrick / Phillips model is very useful — recommend you look up details on Google or AllTheWeb or another search engine.
    Ed, Good evening!Thanks for your posting. Six Sigma projects often focus on areas where training is not making the improvement in the organization that is needed. Often, these areas are uncovered by rigorous use of the Kikpatrick / Phillps model (as you are doing).Are you finding any “sore points”? For instance, we had some training for new front-line staff that we thought was pretty good. As it turned out, our customers disagreed. We used Six Sigma used to analyze and then improve the training. As it turns out, we were long as espousing “customer intimacy”, but a bit short on actual practice. The Project helped correct this (and a few related items as well). Is this the kind of thing you are looking for?
    Best regards,
    QualityColorado

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    #162085

    Khatri
    Participant

    Namaste (greetings) QualityColorado,
    Thank you for the advice, i did some searching and found out that:
    In 1959, Donald Kirkpatrick set out one of the main evaluation methods used by human resource professionals.90 Kirkpatrick’s Evaluation Framework for evaluating training remains the standard and features four levels of evaluation: reaction (how well participants liked the program); learning (knowledge gained by learners); behaviour (positive changes in work performance due to learning); and, results (impact of learning on performance of organization and employees). An ASTD 1997 HRD Executive Survey found that 67 per cent of organizations used the Kirkpatrick Model for evaluations of training.
    Does this sound like I am in the right area?

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    #162091

    Ed
    Participant

    Thanks Colorado.   You are right on target.  Most of my work has been  in call centers,  and I agree we are long on terms such as customer intimacy, the voice  of the customer  (not Six Sigma),  meeting the customer’s needs. 
    We were also short on looking at the problems for a  long term  solution.  
    Training was  considered the quick fix.  
     

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    #162092

    qualitycolorado
    Participant

    Anil, Good morning!Yes, you are right on target. If your organization does not currently use the Kirkpatrick / Phillips model for evaluating the effectiveness of training, please consider doing so. It is a very good means for integrating training with the rest of business.Best regards,
    QualityColorado

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    #162527

    Houston Lean Six Sigma
    Participant

    We saw a very large opportunity and have had enormous success by using Value Stream Mapping to streamline the training & delivery processes by (1) removing non-value added steps; (2) Streamlining the way data is input and flows; (3) minimized handoffs and touchpoints.
     

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    #163386

    Fernando Barros
    Participant

    Hi Quality Colorado,
    I have being engaged in HR Metrics research to make dissertation in a pos-graduation course. I have being studied Fitz-enz, Becker, Huselid, Ulrich and I heard about Phillips. During this research I found a very nice job based on Phillips criteria. It is a sw called L2R (Learn to Results), that measure the ROI in training. It uses only basic statistics, but could be a very nice baseline to help you in measure training programs.
    If you have interest to know more detail about it, let me know.
    Fernando Barros ([email protected])

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    #163408

    qualitycolorado
    Participant

    Fernando, Good morning!Thanks for you posting, and best wishes for many successes during your post-graduate course work!
    Best regards,
    QualityColorado

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