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Six Sigma in other businesses

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  • #50039

    James Williams
    Participant

     Can Six Sigma be used in non-manufacturing envirionments? Sales and service orientated businesses?

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    #171869

    MrMHead
    Participant

    Absolutely!
    Are there Customers?  Are there Processes? Can things be better?
    Certain areas may be a little harder to employ LSS methodologies – IT seems to be notorious for that – but somewhere in any business is a process waiting to be improved:  Cust Service, HR, Payables/Receivables, Widget making…
    Just ask any LSS consultant!  ;-)

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    #171871

    wgmiller
    Member

    Six Sigma is most applicable to operations that produce a large number of identical products that must all meet precisely defined criteria.  The further away you get from that kind of operation, the less applicable Six Sigma becomes.
    W. G. Miller
     

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    #171872

    Fake MBB
    Participant

    You may use Lean-SS

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