iSixSigma

Six Sigma in Service Industry

Six Sigma – iSixSigma Forums Old Forums Finance Six Sigma in Service Industry

Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • #24581

    J
    Member

    Hi All,
    I am doing a research in analysis and implementation of Six Sigma in Service Indusrty. Can any one please guide me which is best book to read which give inside of six sigma in service industry with some good case study and literature
    second can you please tell me which will be best tools to use for Analysis  & Implementation of Six Sigma in Service Industry.
    Regards,
    Sid

    0
    #58949

    bb_banking
    Participant

    Lean Six Sigma For Service by Michael George.  Contributed directly to the book therefore could provide some insight into my experiences at two of the top 15 banks/holding companies in the US. What worked well, what didn’t, if I would have done all over again i would have……
    Feel free to email me at [email protected]
     
     

    0
    #58950

    Ropp
    Participant

    Sid, I have enjoyed reading Michael J. Pestorius’ book “Applying the Science of Six Sigma to the Art of Sales and Marketing” (you can order it through ASQ).  It is easy reading and provides good insight where each chapter applies the DMAIC process to various Sales and Marketing functions. In addition, the reading discusses “nonproject” use of Six Sigma and explains how the judicious application of Six Sigma tools can be used in integrate the Six Sigma methodology.

    0
    #59071

    nfadly
    Participant

    Hi sid & expert,
    i’m now preparing proposal about six sigma and service quality in malaysain service industry can u give me advice and idea to completing my job
    thanx,
    nfadly

    0
Viewing 4 posts - 1 through 4 (of 4 total)

The forum ‘Finance’ is closed to new topics and replies.