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Six Sigma in Tourism

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  • April 6, 2006 at 3:57 am #42989

    dimitry
    ★ 10 Years ★
    Participant

    Dear Eric,
    i was interested to gather some information regarding the same, i.e. – Six Sigma Applications in the Tourism Industry.
     
    Could you please share the infomwtion with me , as & when you get it? my email-id is [email protected].
     
    thanks & regards,
    dimitry

    0
    April 6, 2006 at 4:48 am #136008

    singh
    ★ 10 Years ★
    Member

    Oh that would even be of great help to me, especially something on tour operations. I would really appreciate if you guys could help me.

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    April 6, 2006 at 6:08 am #136011

    Vinay
    ★ 10 Years ★
    Member

    I can give you one example. When I was preparing for SSBB certification exam, I was reading about Kano Model (analysis). There are three kinds of customer’s requirements. Dissatisfier, Satisfier and Delighter. I took 2 week guided tour to China six years ago. I put it in the delighter category – more than what I had expected. I have traveled all over the world and took several guided tours but this one was the best. Based on my recommendation, many of my friends took this tour and they had similar experience.
     
    I do not know much about Tourism Industry but six sigma principles and tools can be applied on successfully in Tourism Industry.

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    April 6, 2006 at 7:33 am #136013

    Monk
    ★ 10 Years ★
    Participant

    Hi dimitry
    Six-Sigma can be used in travel industry-
    To improve customer satisfaction by generating value for customer.
    To optimise cost per trip by reducing redundancy.
    To increase profitability by doing process improvements.
    Monk.

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