iSixSigma

Six Sigma IT

Viewing 16 posts - 1 through 16 (of 16 total)
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  • #25861

    Paul Anaya
    Participant

    I am an IT professional that has been selected to enter a Six Sigma Black Belt certification training program. My project is focused in the IT area.
    I’ve never heard of Six Sigma being used in IT.  Is there anyone out there that has successfully implemented Six Sigma in an IT shop or is this brand new to IT? (and perhaps not applicable?).
    Any feedback would be greatly appreciated.
    Paul Anaya, Sr. IT Architect, Avery Dennison Corporation

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    #62788

    Jim Johnson
    Participant

    From most of the conversation that I have seen on this website, the real challenge in applying Six Sigma to IT is the same challenge that we are all faced with……What is a defect?
    I have seen two repeating examples of IT:
    1.  Lines of incorrect code in software development.
    2.  Downtime (or the frequency thereof) in a network, mainframe, server, etc.
    I hope that this helps.
    Jim J.

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    #62790

    Rod Morgan
    Member

    Hi Paul!
    I was engaged in coaching two Green Belt projects that tackled I/T processes, both working the same opportunities, but from completely different angles.
    Project #1: How to improve response and resolution time for calls coming into the I/T Call Center.
    Project #2: How to reduce the number/frequency of calls coming into the I/T Call Center.
    If you would like more information on this, please feel free to drop me an email at [email protected].
    Best of luck!
    Rod
     

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    #62791

    amal
    Participant

    Paul
    Six Sigma is new in IT area, but I have found that its extermely useful in this area of business or technology to bring down costs and satisfy client with improved focus on quality of products and services.
    I am member of Six Sigma implementation team of a leading IT firm in India.
    Please send me your exact queries on the mail-id mentioned herwith.
    Regards
    Amal

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    #62789

    Mel
    Participant

    The Blue Chip Company I work for has successfully run 98 IT Six Sigma projects over 2 years.
    Other types of project you may wish to consider may include Data Integirty within Systems, Batch Processing success rate,
    Remember that you can also apply Six Sigma to IT Processes of a non-technical nature.
    Mel

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    #62792

    Tim Young
    Member

    Paul,
    I appreciate that these forums are not the place to promote products so I am going to show due restraint. However, my company does supply IT service level management tools that embrace Six Sigma.
    We have been in the service management arena for a good number of years, but two years ago found ourselves exposed to Six Sigma at a Fortune 10 Six Sigma user. We realized that Six Sigma brought a lot to what is really a “flying by the seat of your pants” activity without it! In addition, as businesses become increasingly dependent on IT, it is vital that Six Sigma users start to adopt this process in IT.
    It absolutely amazes me how many IT folks in so-called Six Sigma organizations shrug their shoulders when we ask them about their application of Six Sigma in IT! The bottom line is that if Six Sigma is all about improving the quality of CTQ processes and these processes are increasingly being enabled by IT, you cannot consider yourself a Six Sigma company without applying in IT!
    The good news is that your organization has come to the same conclusion as a growing number of other organizaitons. I would be happy to share our experiences of this with you and offer you white papers and material for further reading on this subject.
    Regards
    Tim

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    #62793

    Sinnicks
    Participant

    Tim,
    I would be interested in reviewin the information you have and discussing this topic with you.  I am a former blackbelt that has reintegrated into our organization into the IT department and definitely agree with you that IT is now different than any other department with in an organization.  I think the key is to know what the customers are wanting and putting the measurement systems in place to track your ability to meet their requirements.  We are in the process of setting up service level agreements with our customers in order to establish specific requirements so we can start to track the defects related to not meeting their requirements.  Please email me your contact information so that I can speak with you.
    Thanks,
    Mark
    [email protected]
     

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    #62794

    Bolb
    Participant

    All,
        There is a discussion thread on 6 sigma for software but I can’t remember if it is on this site and/or the Lean Institute site.  I’ll check and try to get you the URL info.
        In the meantime, look up PSP at http://WWW.sei.cmu.edu.  PSP is a core/key to 6 Sigma.
    Bob

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    #62795

    Ashman
    Member

    I’ve been in 6 sigma for 5 years now and have never heard of PSP. I think you’re misleading readers into thinking they must use a company’s own proprietary tools to implement 6 sigma…NOT TRUE. Stop misleading, start leading.

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    #62796

    Schuette
    Participant

    The PSP is not a tool and the SEI is not a vendor.  The PSP is the Personal Software Process developed by Watts Humphrey of the Software Engineering Insititue of Carnegie Mellon University.  It is a personal process to improve the quality of software developed. 
    Get your facts straight.
     
     
     
     

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    #62833

    Duwayne
    Participant

    Paul,
    Six Sigma is a very complementary to IT development. I have worked many projects for GE and used many Six Sigma tools within the DMADV (design for six sigma) framework to accomplish them ontime and on budget. The tools are well conceived and link together in a way to help the project manager, not add extra burden.
    They do little for the actual coding of the software, however, and this is an area that I think many are confused about. At least, this is how I’ve seen it. Six Sigma tools may help the developer focus their efforts, it may help the unit acceptance tester optimize their testing plan, but it’s not going to help write code :).
    If you need any further details give me your email address and I can send you a template or email with some additional thoughts.
    Duwayne

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    #62834

    Jamie TX
    Participant

    Duwayne,
    How do you use six sigma in the unit testing process to optimize the test plan? You mentioned this in your post and I’m very intrigued! :)
    Jamie

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    #62836

    Ron Butler
    Member

    Jamie,
    There’s an article on the homepage that describes the process of optimizing testing plans using design of experiments. You may want to take a read at it: http://software.isixsigma.com/library/content/c030106a.asp
    Ron

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    #62837

    Steven
    Member

    Hi Duwan,
    You mentioned applying DMADV to IT development.  Have you integrated this into your project management process? 
    l am also a Black Belt in an IT department and l am currently looking into applying parts of DMADV to all of our IT projects (i.e. CTQ, FMEA etc) and l am very interested in your findings.
    Can you please provide some examples of your usage?
    Thanks
    Steven

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    #62840

    Duwayne
    Participant

    Steve,
    Yes, but it’s iterative. I find that I do an FMEA, for example, when the project is being scoped and then again as it’s being architected. At each point of the new software product development cycle I find new things to worry about!
    I think that the basics of define work in both software and non-software. My hypothesis is that if you can get your customer to clearly define what they want in the beginnning, then you’ll have less issues later. The trouble is that many times your customer doesn’t know what they want and they change what they want as you go. All of the define tools (charter, sipoc, stakeholder, constraints, window frame, etc.) tools help you work with the customer to get it all down on paper. I find they are much less inclined to try to get extra features for this release and will hold them for the next (which is always nice).
    Marcus

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    #62842

    jagdish
    Participant

    Tom,
    I understand your views and recognise that it is important that Six Sigma percolate to IT.
    I have lots of examples where the methods are used in improving transaction process cycle time but what I need is more examples of IT where advanced statistical tools like DoE, RSM and Control charts are used in preventive mode and has resulted in an improved process.
    thanks
    jagdish

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Viewing 16 posts - 1 through 16 (of 16 total)

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