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Six Sigma metrics

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  • #44118

    Namrata
    Participant

    What should the six sigma metrics be for an elearning company?

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    #140939

    D
    Participant

    Hi Namrata,
    You would need to design the metrics based on your companies biz. but typically they should be able to measure Quality, Speed , Cost, User Satisfaction.

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    #140947

    Waskita
    Participant

    Hi Namrata,
    I’m sure no one in this forum will provide you the best and exact metric to your problem.
    Always back to the VOC concept.
    Ask yourself who are the customers for your e-learning organization?Find out fr them what’s important for them from the customer’s perspective. If the feedback is qualitative, find out a way to make it quantitative and convert into your CTQ. When doing so, don’t do it alone but involve your team members (sometimes involving your customers as team members is best). Do a trial run based on the metrics (CTQ measure) that you’ve come-out. Has the improvement made been reflected in any of those metric (CTQ measure)? If not, it’s always right to revisit your measure even you’re already in improve phase until you get the right ones.
    Good luck!

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