- May 19, 2005 at 8:07 am #23693
I am conducting a project into the feasibility of using a lean six sigma approach to running a car dealership within the uk. I am interested in the operational running of the dealership and would like to introduce lean principles specifically introducing the concepts of Lean & Six-Sigma.
Has anyone had any experience of this type of project? Any ideas, contacts would be greatly appreciated.
Paul GibbonsJune 1, 2005 at 11:14 am #56675
I suggest you contact the Society of Manufacturing Engineers (SME) here in the U.S. http://www.sme.org/cgi-bin/getsmepage.pl?/new-sme.html&&&SME or if you are looking for a consultant you may want to try some of the advertisers on the Web.
RogerJune 1, 2005 at 10:19 pm #56677
you should definitely call/meet with Dave Brunt, working for the Lean Enterprise Academy http://www.leanuk.org He has a lot of experience implementing Lean in Car dealerships,
Best regards, Rene Aernoudts, Lean Management Instituut The NetherlandsJune 10, 2005 at 9:26 am #56683
Thank you for your response, yesterday I had a very productive meeting with one of David Brunt’s colleagues at the Lean Enterprise Centre in Cardiff University. Together they are publishing a new book entitled ‘The Lean Dealership’ which is due out in October. I have also found out that Professors Jones and Womack have a new book coming out entitled ‘Lean Consumption’ which also includes information about lean dealerships with a case study of a dealer network based in Portugal.
January 12, 2008 at 2:57 pm #57493
I am interested in what you were interested in back in 2005. Can you share your experience since then. I went through the books you mentioned but I am looking for more practical car dealer experience or related topics of field applications.
KamelApril 19, 2009 at 9:19 pm #57738
I was involved with just such an initiative for one of the major Japanes manufacturers. Using results form Sales Satisfaction Surveys within dealerships, areas of deficiencies were identified (e.g., inconvenient). Cross-functional members from within a dealership were assembled, DMAIC was utilized and results were often dramatic resulting in such things as better flow through dealerships and substantially higher CSIs.
It works.May 27, 2009 at 4:43 pm #57750
iam doing my greenbelt certification.iam still learner.if u need my help you are more than welcome.i can do voluntary Work for u.iam based in london.
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