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Six-Sigma Project

Six Sigma – iSixSigma Forums Old Forums Europe Six-Sigma Project

This topic contains 6 replies, has 6 voices, and was last updated by  kiran 9 years, 6 months ago.

Viewing 7 posts - 1 through 7 (of 7 total)
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  • #23693

    Paul Gibbons
    Participant

    Hi,
    I am conducting a project into the feasibility of using a lean six sigma approach to running a car dealership within the uk. I am interested in the operational running of the dealership and would like to introduce lean principles specifically introducing the concepts of Lean & Six-Sigma.
    Has anyone had any experience of this type of project? Any ideas, contacts would be greatly appreciated.
    Thanks
    Paul Gibbons

    #56675

    Long
    Member

    I suggest you contact the Society of Manufacturing Engineers (SME) here in the U.S. http://www.sme.org/cgi-bin/getsmepage.pl?/new-sme.html&&&SME or if you are looking for a consultant you may want to try some of the advertisers on the Web.
     
    Good Luck,
    Roger

    #56677

    Rene Aernoudts
    Participant

    Hi Paul,
    you should definitely call/meet with Dave Brunt, working for the Lean Enterprise Academy http://www.leanuk.org He has a lot of experience implementing Lean in Car dealerships,
    Best regards, Rene Aernoudts, Lean Management Instituut The Netherlands

    #56683

    Paul Gibbons
    Participant

    Dear Rene,
    Thank you for your response, yesterday I had a very productive meeting with one of David Brunt’s colleagues at the Lean Enterprise Centre in Cardiff University. Together they are publishing a new book entitled ‘The Lean Dealership’ which is due out in October. I have also found out that Professors Jones and Womack have a new book coming out entitled ‘Lean Consumption’ which also includes information about lean dealerships with a case study of a dealer network based in Portugal.
    Regards,
    Paul
     

    #57493

    Kamel Tayebi
    Participant

    Paul,
    I am interested in what you were interested in back in 2005. Can you share your experience since then. I went through the books you mentioned but I am looking for more practical car dealer experience or related topics of field applications.
    Regards,
    Kamel

    #57738

    I was involved with just such an initiative for one of the major Japanes manufacturers.  Using results form Sales Satisfaction Surveys within dealerships, areas of deficiencies were identified (e.g., inconvenient). Cross-functional members from within a dealership were assembled, DMAIC was utilized and results were often dramatic resulting in such things as better flow through dealerships and substantially higher CSIs.
    It works.

    #57750

    kiran
    Participant

    hi paul,
    iam doing my greenbelt certification.iam still learner.if u need my help you are more than welcome.i can do voluntary Work for u.iam based in london.
    many thanks
    kiran

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