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Six sigma projects for service industry

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  • #47966

    Aggarwal
    Participant

    Please advise me some possible six sigma projects for service industry ( automobile distribution network).
    Thanks and regards,
    ย 

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    #160473

    qualitycolorado
    Participant

    Ashwani, Good morning!The best source for Projects in your company is to take a copy of your metrics, talk with Execs about the metrics, and ask them about “what keeps them up at night”.Those of us on the Discussion Forum cannot possibly provide you with better ideas than what your Execs can identify as their “points of pain”.Best regards,
    QualityColorado

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    #160479

    Brandon
    Participant

    QC is right on again.
    Try to get 5 to 8 managers in a room for a day. Facilitate them writing as many Problem Statements as they can. Use Affinity Diagraming to tape the PS’s to the wall then move them around to group them as to topic. Once they are sorted, write the process owner’s name on each.
    You now have a nmber of projects – maybe 50 or 60. Mngt then prioritizes the order they are undertaken.
    When you begin to run low on projects again…..repeat!

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    #160487

    Anand
    Participant

    Hi,
    The best way is to make people think for themselves, but you can support them with throwing in some ideas, the following parameters can be looked into:
    1) Time taken for delivery of the vehicles.
    2) Number of damages in Transit.
    3) Cost of transportation.
    4) Cost of damages.

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