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  • #26979

    Anonymous
    Participant

    How effective have you found Six Sigma in improving sales? What has been the primary focus: sales cycle time or closure rate?

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    #65604

    Tierradentro
    Participant

    I would be very interested in receiving any info. you do based on your question. I also would like to understand how this process will work in sales. Thank you

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    #65623

    Hogg
    Participant

    Six Sigma works very well in sales – providing you first know what you are trying to achieve.
    Firstly, sales people believe that what they do is a ‘black art’ without form or structure, and it is helpful to first process map the sales process, and get the sales department fully involved!
    Secondly, the success of Six Sigma is to improve customer experienced quality, which could very well be the speed of the sales process. Speed is always a good project to tackle, whereas closure rate will be more difficult – what constitutes a failure is more difficult to define!
    However, what do your customers of the sales process say? If they say “you have a great sales team, shame about the product” then sales is not where you need to be working! If they say “great product, we want to buy, but you take so long to close the sale” then speed of sales is where to start. If they say “wonderful product, great sales team, but hey, why don’t you sell more and make more profit by closing more sales?” then go for sales-closure – but you sure have some strange customers!
    A very good metric to improve on is the sales-customer contact time. How long are your sales people actively talking to customers each day – 1 hour, 2 hours 4 hours? Measure this and you might be very surprised, ten percent contact time is not unknown. Increase this to 25 percent contact time and sales could more than double. Wow!

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    #65624

    Kyle
    Participant

    Geoff,

    Thanks for your post! I totally agree with your thoughts and am glad to hear that others have experienced the same scenario. It is amazing how many salespeople will withhold information under the guise of “it’s all art, and I can’t quantify or process map it.”

    I have worked for a two letter company in the transactional quality area and experienced everything you said. What I found to be successful is to assure them that you are going to take the BS out of their job which is going to drive up productivity and hit the bottom line of the company. The challenge is to find out how to position the project so everyone feels that it is a win-win situation.

    Keep up the great work.

    Best,
    Kyle

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    #65648

    Chauhan
    Member

    As a former GE Six Sigma BB, I focused on sales. What worked exceptionally well in measuring performance and success was to conduct a sales quality audit. It helped focus us on the largest areas of improvement in order to roll out impactful projects. I was able to have details on days and hours spent traveling, face to face time, adminstrative time, follow-up time, and time spent fighting fires. When you work in tandem with the leader in sales to position the audit as as way to help sales have time to do what they do best, the process works smoothly. If anyone wants specifics, I’ll be happy to share.[iSixSigma Community Note: See https://www.isixsigma.com/forum/showmessage.asp?messageID=23085 for a link to the document Sandy shared.]

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    #65650

    Debi
    Participant

    Susan, I’d be very interested in your specifics. We are about to launch a major initiative with sales as an important prong, along with my operation.

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    #65651

    Debi
    Participant

    Sandy, sorry I called you Susan. Must have had a brain lapse between screens.

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    #65693

    Chauhan
    Member

    I’ll send you an example of a sales audit worksheet. The worksheet gave us a great deal of information/data in order to focus our efforts. Let me know if this is what you may need.[iSixSigma Community Note: See https://www.isixsigma.com/forum/showmessage.asp?messageID=23085 for a link to the document Sandy shared.]

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    #65793

    jody
    Participant

    Sandy, Would you please forward the sales info to me also. I am a sales mgr of a home building company and believe your info to be useful. Thanks

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    #65883

    Fernandez
    Participant

    Hi Sandy–I noticed your post about implementing six sigma methodologies within the sales process at GE. I am currently looking at retention/turnover within our sales organization, and was curious if you had touched on any of those issues within the scope of your project or research. Thanks!

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    #67675

    howe
    Participant

    I’m beginning to work a project around sales productivity for my company and the sales audit worksheet that Sandy mentioned sounds like a great tool.  Does anyone have a copy that they could forward???

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    #68639

    harry
    Participant

    I would be very interested in learning more about this

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    #68848

    melvin
    Participant

    Sandy, I would be interested in a copy of your sales audit if its still available. I am interested in using six sigma in sales and this would be a good start.Would you be available to chat? Thanks.Bob

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    #69125

    Chauhan
    Member

    Bob:
    Six Sigma for sales takes on a different approach in not only training but also engaging the sales force in creating a partnership.  This foundation was crucial prior to implementing any typ of sales audit.  In fact since they were so engaged, they worked to help refine the items on the sales audit.  There is so much to be gained if we start off in the fron end (sales process) in order to minimize potential issues downstream.  I would love to chat with you in greater detail.  Let me know how.
    Sandy
     

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    #69126

    Niraj Goyal
    Participant

    Hello Sandy,
     
    I will be very keen to receive details of your work.
     
    Regards,
     
    Niraj

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    #69127

    melvin
    Participant

    Sandy,
    I’d love to discuss this. Can you email me or give me a call.
    email: [email protected]
    phone: 770 754 4453

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    #69143

    Duane
    Participant

    Sandy: I’ve begun to look at Six Sigma and sales process and ran across your message. I would like to receive any documentation that is not propriatary. Thanks for your help.

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    #69217

    Mélanie
    Participant

    Sandy,
    Your approach to Sales sounds like exactly what we’re looking for.  Can you pls send details? 
    Thanks for your help!
    Melanie

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    #69290

    A.H.
    Participant

    Do you have any charts worksheets that can be used for the process you used?
     
    Thanks

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    #69291

    A.H.
    Participant

    Sandy,
     
    Would it be possible to send me the worksheet you have mentioned for the sales audit? Any info on how you measured and corrected sales turnover would be much appreciated also.
    Thank you,
    A.H.
     

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    #70013

    Carr
    Participant

    I am fairly new to Six Sigma.  My position is in the sales area.  I’d love to get a copy of this tool too.  I’m hoping the thread isn’t too old!

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    #70747

    Clowers
    Participant

    Sandy
    We are rolling out a six sigma sales process and I would very much like to speak with you.  Please let me know if you are available.
    Kathy

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    #70748

    Chauhan
    Member

    Kathy: 
    As a former MBB with GE , I spent considerable time with the Sales and Marketing areas.  I also trained the Sales force in an accelerated Sales Green Belt training program.  I would  be happy to discuss this with you.  You can contact me at 215-518-0115.
     
    Sandy

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    #70749

    Vijay Kumar
    Member

    Kind attention Smt Kathy and smt Sandy please confirm wether you both are sisters and were working in sale department of REPCO INC Orlando in year 1980.If yes then kindly reply on below given Email address.
    Regards.
    [email protected]

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    #71074

    James Haske
    Participant

    I would greatly appreciate a copy of that sales audit form as well.  It would be an excellent example for me to use as a templete for my organization.  Please email to [email protected]
    Warm regards,
    James Haske

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    #71580

    Tierradentro
    Participant

    Sandy,
    I’m interested in getting the information of using 6 sigma to improve sales performance. Would you please share your thoughts and send audit form to me via [email protected].
    Thanks very much,
    John

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    #71821

    d
    Participant

    I would greatly appreciate any documentation on Six Sigma and the sales process. Please send to [email protected]
    This assistance may be the edge I need to launch  Six Sigma in our sales office. 

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    #72493

    Stephens
    Participant

    Sandy,
    I would appreciate a copy of the audit you utilized while working with the Sales Team.  [email protected].  Thanks, Craig

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    #72835

    Steve Saichek
    Member

    Hi Sandy, I’m a new BB and my first project involves increasing sales volume.  Could you please send any helpful info, such as the sales audit?  Any assistance you could provide would be greatly appreciated.
    Thanks
    Steve
     

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    #73106

    Brant
    Participant

    I find it somewhat disturbing to see someone say blandly that sales people believe their job is a form of “black art”. This practice reflect a form of built in bias that should be absent from the statistical process to begin with. Unfortunately these things happen and it only shows the frustation that is the end result when applying any set of analytical techniques via a flawed methodolgy.

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    #73339

    walden
    Participant

    Hi Sandy,
    I hope this thread isn’t too old and you are still out there.  If so, please send me a copy of the sales auditing worksheet.
    Thx
    Chris ([email protected])

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    #74823

    Walt Matwijec
    Member

    Sandy,
    I am interviewing for a position and the challenge will be to increase sales. I’m a 6 Sigma advocate and I’d like to understand the thinking in the audit. I would appreciate a copy of the audit and I actually try to implement some of the ideas in a plan I propose in the interview.  Thanks ahead of time.
     
    Walt
    [email protected]
     

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    #75155

    Joe Winograd
    Participant

    Sandy, would really appreciate a copy of the sales audit worksheet and other materials/advice that you think would be helpful in improving the sales function at software/services company. Thanks very much, Joe
    Joseph Winograd (http://mailto:[email protected])Phone: 708-747-0768  Fax: 708-401-0073

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    #75211

    Thomas Tidiks
    Member

    Brant, very interesting comment form your side. I am 2 years in 6S as a BB but new to the market & sell organization. We are struggling to find the “right” projects. I don’t believe it is the “black magic” but more of what is left after cycle-time-reduction in areas of order, processing, shipping, receiving? I would like to know how to explain my sales reps the benifits of 6S for them. It is a struggle. I just heard a corporate director saying: “Thaty’s why I am not doing it.” On some point we may need to accept that 6S does not work for everything but some tools can help to improve.
     
     

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    #75212

    Thomas Tidiks
    Member

    Sandy, I am a 2 year BB but new to market & sell. I’d like to learn as much as possible about projects for the sales organization. Will you please forward your audit form to
    [email protected]
    Thank you. Thomas
     

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    #75215

    Stephen Nielsen
    Member

    This thread has been very interesting reading.  I am a Black Belt and have applied the methodology to improving the leads to sales conversions in financial planning and wealth management product lines.
    Running this project was quite valuable in that it produced a number of key insights into reducing the defects (appointments not resulting sales).  Accordingly our salespeople (financial planners) were very keen to apply the learnings (who wouldn’t-  if they could be shown the main factors that resulting in leads becoming sales that could be controlled, then they had tangible means to improve their results).
     For me 6 sigma in sales is all about revealing these key insights.  Sales is and will always be very “noisy”, but if you can expose and eliminate just a couple of key issues, you’ve had a win. 
    ps  My main drivers of variation were cycle time “lead raising to sale” and “no. of leads per adviser”.  We set about proving the optimum timing and numbers, and delivered this as tools to lift performance. 
     
    Hope this helps
    Stephen

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    #75290

    David Hampton
    Participant

    Sandy
    Another request I’m afraid for more details of your sales audit methodology – I am interested in applying this to car sales, where our salespeople spend a huge amount of time doing things other than interfacing with customers!  I’m at [email protected]
    regards
    David

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    #75304

    Fontanilla
    Participant

    Sandy,
    I am currently working on a project that has to do with the sales prospecting cycle time.  I will be focusing in on the rest of the sales process there after so any information that you or anyone can give about any part of the sales process and reduceing the cycle time would be greatly appreciated. 
    Thank you,
     
    Dan
     

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    #75305

    Roy G.
    Member

    Hello Sandy,
    Any information you can share regarding your 6S sales analysis would be greatly appreciated.  From what you’ve disclosed, I ‘m confident it will assist by peeling back the layers of a sale and defining the inefficient sectors of the process.     Many thanks, Roy :)
    [email protected]

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    #75307

    Fontanilla
    Participant

    Here is my email address that anyone can send any info on this subject.  I have discovered some interesting results of just the prospecting part of the sales process.  I would love some more information though.  Thanks again.
    [email protected]
    Sandy,
    I am currently working on a project that has to do with the sales prospecting cycle time.  I will be focusing in on the rest of the sales process there after so any information that you or anyone can give about any part of the sales process and reduceing the cycle time would be greatly appreciated. 
    Thank you,
    Dan
     

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    #75311

    Dave Tunink
    Participant

    I would be interested in receiving your audit form.

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    #75312

    susan baldwin
    Member

    I am starting a project in Sales and would be interested in the sales quality audit tool. Could someone send it to me?
    Thank you,
    Susan
    [email protected]
     

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    #75313

    lin
    Participant

    Sandy,
    Please send me a copy of your project data. Also, did you do a rolled throughput yield calculation on the conversion of leads to signed contracts as the opportunity went throught the steps of the sales process?
    Regards,
    Bill

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    #75322

    Cravens
    Participant

    Sandy:I am beltbelt from the Sales/marketing area and have worked projects and marketing. I would very much appreciate a copy of the sales audit form and any any other insights or information on ways to improve sales volume.My projects mainly focused on improving the proposal process,standardization and creating performance program tools to help salesman service customers. Thanks

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    #75336

    Luis Taboada
    Participant

    The sales process is a very important step for any company, is the last part of the whole process to hitch the business, so I am a green belt and I have looking how to improve our sales process, I have special interest in learning more about this. Here is my e-mail for any information that can send me, I will appreciate it. 
    Luis Taboada  [email protected]

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    #75343

    Christie
    Participant

    Hi Sandy,
    Please add me to your distribution list.
    Thank you~!

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    #75344

    Christie
    Participant

    My email address might be helpful ~ sorry!  I would like a copy of the audit and anything else that might be available.
    Thanks again!
    [email protected]

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    #75351

    Martínez
    Participant

    Could I please get a copy of your audit information?  Thanks!

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    #75355

    keyes
    Participant

    Hi Sandy,
    I took some time to read through the thread. I am a BB in the Philippines struggling on my Sales Process project. Can you share the materials you mentioned earlier. You can send them to [email protected].
    Thanks.

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    #75357

    H. Tyme
    Participant

    Hi Sandy,
    I’m preparing to work a project in the sales group also. I’d love to see your work. Would you post it to the isixsigma forum for us to download? Can you share it openly?
    Thanks a million.

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    #75377

    Keith
    Participant

    Sandy,
    I’m interested in any info/audit process on the application of SS to Sales and Marketing process.
    Regards, Keith
    [email protected]
     
     

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    #75382

    melvin
    Participant

    I’m a little late coming into this thread, but would be very interested in obtaining the spreadsheet that Sandy offered in December from Sandy or anyone else who has it.   Thanks.

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    #75447

    Gina
    Participant

    I would really appreciate a copy of the sales audit worksheet.  If anyone has a copy, could you please forward it to me at the email below.  Thanks!
    [email protected]

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    #75450

    Dillon
    Participant

    I would also be interested in getting a copy of the sales audit worksheet.
    Thank you.  [email protected]
     

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    #75489

    Mary Ann O. Guilatco
    Participant

    I’m interested to learn more about your project. I was discouraged to take on a sales project but you drove some good points there that will enhance our understanding of how to approach the “market share in some of our imported units being sold in the Philippines.” We’ve broken down this mega project to each model to understand the factors affecting each – we’ll look at advertising, pricing, competition, etc. and then focus on the factor that we can influence within the a period of 3-4 months.I’ll appreciate your input. What was your metric?

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    #75595

    John Tagg
    Participant

    Hi Sandy,
    I am BB trying to conduct an Audit of our European Distributors Sales methodology focusing on Territory Management and Sales visiting prospects. I would be interested on anything you could send me.
    Best regards
    John

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    #75628

    Sorour
    Participant

    Sandy,
    I’d be very interested in your sales audit worksheet as well – we’re just starting to expand outside of manufacturing projects, and some of our sales/marketing folks have expressed interest at moving faster.
    Paul
    [[email protected]]

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    #75629

    Pai
    Participant

    Sandy,
    I’d be very interested in your sales audit worksheet as well – we’re just starting to get into sales 6 sigma as lot of our sales guys have shown interest in 6sigma .
    Can U pls send copy of your worksheet at following mail address:
    [email protected]
    Thanks in advance!!
    Rajesh

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    #75660

    MN
    Participant

    Could you please send me the file?  Thanks!

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    #75663

    Diorio
    Member

    Sandy,
    Please send available information related to Six Sigma Sales Projects.
    Thank you,
    Rich

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    #75731

    Sandy Silva
    Participant

    Greg:
    I am sending you the sales audit worksheet .  I hope that it helps you.  I want to make sure that I let you knwo about the intense process that needed to be planned prior to having the audit sheet completed by a sampling of the sales population.  Drop me a line at [email protected]  if you need further assistance.
     
    Sandy

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    #75732

    Chauhan
    Member

    Please send me your email address in order to receive the audit sheet
     
    —–Sandy

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    #75760

    Thomas A.
    Member

    Hi Sandy,
    I don’t post my email to newsgroups because automated spiders harvest emails and send spam mail. Can you post the audit worksheet to this site so I can download it? That would be fantastic and thanks for helping!
    Tom

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    #75916

    Vicki
    Member

    I see that many have asked for the sales form.  Could you please send it to me as well?  Thank you.

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    #75920

    hedong wang
    Participant

    Hi Sandy
    Could I share your specifics?
    Best Regards
    Hedong Wang

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    #76020

    Ravind
    Participant

    Dear Sandy,
    I am working on a sales audit similar to what you have mentioned. Can you forward the format and methodology?
    Ravind
     

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    #76100

    Luca
    Participant

    Sandy,
    I’d be very interested in your sales audit worksheet as well – we’re just starting to get into sales 6 sigma and I am a new BB for Europe Distribution. Can you please send a copy of your worksheet at following mail address:

    [email protected]
    Thanks in advance!!
    Luca

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    #76283

    Joel
    Participant

    I would like to receive info on 6S projects for sales. This is new for us and any info would be helpful.
    [email protected]

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    #76298

    Markert
    Participant

    Sandy, Can you please also forward me a copy? Thank you!
    [email protected]

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    #76307

    Edwards
    Participant

    sandy, could you please forward me a copy, thank you.
    [email protected]
     

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    #76314

    Sanjay mehta
    Member

    Hi,
    I have go thru the entire thread of this discussion and I may be nth person for requesting u to send copy of sales adutit sheet and any other info on application of six sigma in sales at [email protected]
    sanjay mehta

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    #76322

    Mike Carnell
    Participant

    All,
    I stayed out of this thread because I don’t work with that many sales groups that I am really comfortable with my level of experience with sales to really add much benefit.
    This is probably boarder line spam. If so please remove it and I apologize for violating the rules.
    I helped a guy with some dashboard stuff for a sales group that I thought was pretty creative (his stuff not mine). I have no finacial link to him. Just a friend. If you are interested in the link please let me know and I will send it to you.
    You can email me at [email protected]

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    #76724

    Dan Grant
    Participant

    Sandy:  If you still have the study available, I would appreciate you sharing it with me.  I build sales teams and develop new approaches for new service offerings.  I could use some help in measuring effectiveness.

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    #76844

    Jeff C
    Participant

    Sandy, I would appreciate a copy of this audit worksheet as well!  Please forward at your convenience.

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    #76939

    Marcos
    Participant

    Jonh, I am sorry if I am repeating what others may have asked… I did not have enough time to read all the replies.
    Sometimes is to out of control the customer satisfaction. What is key in a good sales six sigma project is the pre-work need. In all environments (sales or any other department) the measure phase has to emphasize the Critical to Customer Requirements, which can be cycle-time, specs an so on. During the DEFINE/ MEASURE phases the Black Belts will have the opportunity to balance between business goals/ critical to customers requirements. What for? In order to establish what really is a defect in your relationship with the customers.

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    #77172

    Fontanilla
    Participant

    Hi Sandy, just getting into the six sigma process and very interested in defining some sales projects. can you send me the sales audit worksheet you’ve described? Thanks.

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    #77173

    Fontanilla
    Participant

    Sandy, can you e-mail me the audit worksheet you’ve described? We’re just getting into six sigma training and want to develop some sales projects. E-mail address is [email protected]  Thanks

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    #77174

    Al
    Participant

    Sandy,
     
    I would appreciate if you can forward a copy of the sales audit worksheet to my e-mail: andaluzal.hotmail.com
    Thank you
    Al
     

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    #77689

    saul
    Member

    Hello Sandy,
    I’m interested to expand Six Sigma to Sales Department, could you share with me the Audit Form.
    thanks

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    #77690

    Al
    Participant

    Sandy,
    I would appreciate if you could e-mail: [email protected] me a copy of the sales audit sheet.
    Thank you very much.
    Best Regards
    Al Andaluz

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    #77886

    mcintosh
    Participant

    Sandy, I would appreciate a copy of this audit worksheet as well!  Please forward at your convenience.

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    #78894

    john rizzo
    Participant

    sandy can you send that doc along as well.  I would really appreciate it.
     
    Regards, John
     
    [email protected]

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    #78934

    Anil Gupta
    Participant

    Seems like the entire six sigma communiyt in the world has seen this audit sheet.
    I am just starting a sales project, but with a project team that does not believe in six sigma or its application to a sales process. Any help that anyone could offer will be great!
    Thanks and best regards
    Anil
    [email protected]

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    #79124

    JENNIFER
    Participant

    Sandy – I would be interested to see a copy of the sales audit sheet that I have read about in this discussion thread.  Would it be possible for you to send a copy to me???
    Thanking you in advance – Jennifer
     

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    #79289

    Matt Rust
    Participant

    I agree with what you are saying, but how do you construct a direct correlation between the extra time spent selling and the increased sales? 

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    #79354

    Eric Kupsky
    Participant

    I posted a new thread yesterday but have found this thread as well.  I wanted to post here in the hopes that Sandy still participates on this board or that one of the people that she has helped out will do the same for me.  I could really use the Sales Planning sheet example that has been discussed on this thread as well as any specifics to actual processes that have been analyzed in sales & marketing areas.  If anyone would be so kind as to send me the sales planning sheet I would be deeply grateful.  I can be reached at [email protected].
    Thank you.
    Eric

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    #79355

    JP
    Participant

    The only correlation we found was number of units sold per hour based on the time spent doing pure selling only, no administrative work.

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    #79358

    Matt Rust
    Participant

    JP-
    I guess this is the difficulty I am having with understanding the discovery of benefits.  How can we take direct benefit for increases in sales and assume that the reduction in administrative duties is the sole provider of that additional revenue?  Could there not be other factors related to the revenue (improved market, new company direction, advertising, etc.)?  Is this where an ANOVA is useful?
    Matt

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    #79516

    Dawn Kershaw
    Participant

    Hi Sandy
    I’m the latest in line to ask for a copy of your worksheet to my e-mail [email protected]
    I’ve read quite a few of the responses but did not see any that added any suggestions as to how to measure Sales Projects and prove cause and effect – I’m sure I’m having a common problem that in a climate of fluctuating markets / sales performance it is difficult to ‘prove’ with 70 or 90% confidence levels (p-values <0.3 or <0.1) that :
    a.  Your project alone will have or has had a stastistically significant (hopefully positive!) impact on sales growth / brought in incremental sales.
    b.  Improving sales person efficiency – reducing ‘wasted’ time spent and thus  freeing them up more to focus on the key customer facing tasks actually delivers incremental sales.  It sounds like I’ve taken the same approach as you in measuring reductions in ‘wasted’ time but I can’t seem to find a way to turn this into a financially quantified sales increase.
    c.  Increasing a measured current customer satisfaction e.g. from 80% satisfied to 90% actually delivers incremental sales.
    Have you ever seen any ‘industry standard’ accepted measures of the above, e.g. I have heard that some companies accept that an increase of quality of X delivers $X% incremental sales – have you ever seen anythign similar proved on increases in customer satisfaction / time spent with customer?
     
    Thanks and Regards.
    Dawn Kershaw

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    #79548

    sathesh
    Member

    Sandy,
     
    I work for an ISP. We are in the process of launching a few sales projects.
     
    It will be of great help if you could share the sales audit sheet and your experiecne in launching sales projects.
     
    Thanks & regards

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    #79600

    Tom Lynn
    Member

    Trying to improve our sales as well and am using Six Sigma to, hopefully, conquer our issues.  Can you forward me the spreadsheet, please?  Thanks.

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    #79642

    Ashman
    Member

    Hi,
    Even though I’m late to the party here, I would also be interested in the sales audit worksheet that is available.
    I am looking to introduce 6S into our sales organization and looking to starting planning projects as part of my 2003 objectives and schedule.
    If Sandy or someone could help me out, I would greatly appreciate that.
    Thanks,
    Steve
    email: [email protected]

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    #80260

    SM
    Member

    Hi Sandy – Very keen in knowing more as I am likely to be a Black Belt driving projects in this area. rgds SM

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    #80275

    Dev Purkayastha
    Participant

    Sandy:I would be really interested in how we can improve our sales effectiveness by applying Six Sigma, we are a small 4 person and I am the CEO as well as the salesman.
     
    Dev

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    #80276

    Dev Purkayastha
    Participant

    I would love to get a copy of your sales audit sheet. Thanks Dev

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    #80278

    melvin
    Participant

    Sandy:
    I would like to get a copy of your audit
    [email protected]

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    #80280

    Schultz
    Participant

    Dev, all – I have a good amount of experience in both sales and TQM.  In particular, I have found process mapping in especially complex sales environments to be helpful from the standpoint of process improvement, problem-solving, information sharing, and training.  If desired, I can provide further perspective.

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    #80285

    Niraj Goyal
    Participant

    Hello Charlie,
    I would ne keemly interested in any perspective – particularly of the process mapping that you have dome in the sales area.
    I am involved in a project with a financial services company with an extensive sales network of commission agents managed through a team of managers.
     
    my e mail is [email protected]
    Regards and thanks
    Niraj
     

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    #80353

    Dillon
    Participant

    Are you still offering the worksheet?  I would love it if you could send a copy to me.
    Thank you very much – Doug

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    #80441

    Joanne Kalp
    Participant

    Sandy, we are extending our Six Sigma work into the Sales organization.  Can you send me a copy of your Sales Audit form?
    Thanks,
    Joanne

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