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Six Sigma Soft Skills

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  • #31566

    Sinnicks
    Participant

    I’m wondering which books are out there that you recommend that deal with soft skills (as applied to Six Sigma teams/organizations).  So far, I heard of George Eckes “Six Sigma Team Dynamics”.  Can anyone out there identify anything that sticks out that really covers a lot and has helped you in your endeavor as a BB/MBB?  Any suggestions would be greatly appreciated.Regards,Mark

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    #83285

    SMU
    Member

    Sorry,  what do you mean by soft skills in this context ?  Thanks, SMU

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    #83288

    Sinnicks
    Participant

    Facilitation, team dynamics, inspiring people to change, relationship building…etc.
     
    Regards,
    Mark

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    #83301

    Darrell
    Participant

    Ive had alot of success with “The Six Sigma Way” and especially “The Six Sigma Wat Team FieldBook”
    Its a great overall Six Sigma resource, IMHO
    Best of luck…..

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    #83305

    Dillon
    Participant

    Best of luck! 
    I’ve found that soft skils such as these are really a function of the personalities involved. As such, the skils to be able to communicate well and work with other, sometimes uncooperative, people are not easy to teach from books and curriculum, but come more from experience and mentoring.
    Doug
     

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    #83335

    Saherngu
    Participant

    The Team Handbook is an excellent reference that we give to all of our folks

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    #83382

    The Other Doug
    Member

    I’d concur with The Team Handbook. The Joiner material is by far the best Soft Skill content out there as it is already in the context of an Improvement Model (Six Sigma or not).  And of course, I’d partially agree with the previous poster in the sense that you do need the “right” individual.  Soft skills are harder to teach than the technical skills/tools.

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    #83383

    Sinnicks
    Participant

    Has anyone read “Six Sigma Team Dynamics” by Eckes?  If so, your comments, thoughts would be appreciated.
     
    Thanks,
     
    Mark

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    #83388

    Chris Peters
    Participant

    When I was at GE we used a reference guide called the CAP Toolkit.  Change Accelleration Processl.  I contains a lot of great soft skills related tools and techniques and I have found very useful in projects.
    Another good source for me has been the Harvard Business Review on Change.
    Hope this helps.
    Chris
     

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    #83423

    SS
    Member

    The Eckes book isn’t bad as a general overview. (His book “Making Six Sigma Last: Managing the Balance Between Cultural and Technical Change” is a better discussion of the cultural prerequisities for successful Six Sigma deployment.) I would concur with the others that a couple targeted references would serve better.
    For the soft skills, I prefer the following:
    *   Leading Change by John Kotter
    *   Flawless Consulting: A Guide to Getting Your Expertise Used, 2nd Edition by Peter Block
    *   Coaching for Improved Performance by Ferdinand Fournies
    *   Bringing Out the Best in People, Aubrey C. Daniels
    *   The Skilled Facilitator by Roger Schwarz
    *   The Facilitator’s Fieldbook: Step-by-Step Procedures, Checklists and Guidelines, Samples and Templates by Thomas Justice, et al
     

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    #168836

    sue
    Member

    We had great success with a coaching program I developed to support Six Sigma Black Belts.  BB’ S have bi-monthly or monthly coaching calls during project duration. Coaching issues only focus on leadership, soft skills, stakeholder influence, change management etc.

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