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Six Sigma used as a process tool

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  • #27571

    Dirk Lovelace
    Participant

    Ladies/Gentlemen,
    I am a new black belt and have been given the assigment to manage the process for writing a government contract.ย  I was looking for ideas on how best to utilize the tools of Six Sigma to improve this process.ย  Does anyone have any past experience with Six Sigma applied to such a process?ย  There is not much documentation on the past writing of this and I have begun by process mapping what I think is an appropriate scenario and then will conduct and FMEA to minimize potential failures in my new process (DFSS I guess).ย 
    Any and all ideas would be appreciated
    ย 
    Thanks
    ย 
    Dirk Lovelace

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    #67778

    Jim Odom
    Participant

    A tool I have found useful is the SIPOC.ย  It stands for Suppliers, Inputs, Process, Outputs, and Customers.ย  It can help you in establishing and getting agreement on the boundries of your process, understanding who the customers are and their requirements, making sure the process outputs meet those requirements, what inputs are required of the process and who supplies them.ย  I would definitely get the team’s buyin on this info before starting the process map and fmea.

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    #67802

    Ken Domonkos
    Participant

    You first need to capture your existing business processes, data flows and integration points. You then need to validate them. You cannot do this by simply asking questions of the present knowledge holders. You need to be ” guided ” so that you ask the right questions and gather the right information.ย  If you are not using the right software your results may be 50% correct at best. These are the biggest problems with just process mapping and drawing tools. They do not validate that your information is correct.

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    #67808

    Murray
    Participant

    I have always found that designing the new process before understanding the old one is a very useful practice. Don’t clutter your mind with messy data about the existing process either.
    Congratulations on the new BB, looks as if they trained you well.
    Tell your sister Linda hi for me.

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    #67814

    Ranganadha Kumar
    Participant

    I would recommend you to capture your customer requirements, the need/purpose for your writing the specifications, what would be the ideal requirements for that.
    After capturing those customer requirements, may be in general terms, I would suggest you to conduct a QFD ( quality function deployment ) this tool would help you to translate your customer requirements to the lower level requirements which you are working.
    I will not suggest you an FMEA because it may not be relevant.
    Seems that you have started with process map, thats good. Go ahead with that and conduct a QFD.

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