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SPC with variable Service Levels

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This topic contains 1 reply, has 2 voices, and was last updated by  Leon 8 years, 11 months ago.

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  • December 22, 2009 at 4:07 pm #24136

    sharples
    Participant

    How can I use SPC when I have a single customer that has multiple service levels that constantly change?  eg.  Response times to satisfy requests for quotations differ constantly – no set pattern.  How do I set up control charts to measure this ie my ability to respond in the required time (what ever that may be)?

    December 23, 2009 at 2:23 pm #57786

    Leon
    Participant

    Graham,
    what are you measuring? Response time to request or
    yield (on time responses) other?
    Leon

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