iSixSigma

SPC with variable Service Levels

Six Sigma – iSixSigma › Forums › Old Forums › Europe › SPC with variable Service Levels

This topic contains 1 reply, has 2 voices, and was last updated by  Leon 9 years, 2 months ago.

Viewing 2 posts - 1 through 2 (of 2 total)
  • Author
    Posts
  • December 22, 2009 at 4:07 pm #24136

    sharples
    Participant

    How can I use SPC when I have a single customer that has multiple service levels that constantly change?  eg.  Response times to satisfy requests for quotations differ constantly – no set pattern.  How do I set up control charts to measure this ie my ability to respond in the required time (what ever that may be)?

    0
    December 23, 2009 at 2:23 pm #57786

    Leon
    Participant

    Graham,
    what are you measuring? Response time to request or
    yield (on time responses) other?
    Leon

    0
  • Author
    Posts
Viewing 2 posts - 1 through 2 (of 2 total)

The forum ‘Europe’ is closed to new topics and replies.