SPC with variable Service Levels

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December 22, 2009 at 4:07 pm #24136

sharples
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How can I use SPC when I have a single customer that has multiple service levels that constantly change? eg. Response times to satisfy requests for quotations differ constantly – no set pattern. How do I set up control charts to measure this ie my ability to respond in the required time (what ever that may be)?
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December 23, 2009 at 2:23 pm #57786

Leon
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Graham,
what are you measuring? Response time to request or
yield (on time responses) other?
Leon
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