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Spec Limit for PC Procurement

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  • #26524

    mcintosh
    Participant

    I’m looking for an industry standard or “best practice” for a specification limit for providing a computer to new employee.  Specifically, what is a best practice time to complete a request to supply a new laptop to an emmployee who joins a company, from the manager’s request to the IT Department to the machine sitting on the employee’s desk.  Help?

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    #64474

    AJ
    Participant

    Well, I am not aware of any benchmark on the same, as it will depend on the procurement process of the org. In case you are want to improve the process. You can start with measuring the existing performace. For the target improvement, you could do a survey and collect data from the relevant stakeholders about their expectations.AJ

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    #64475

    mcintosh
    Participant

    AJ – Thanks for your feedback.  I’m in the process of collecting the “as is” performance on 3 CTQs.  Earlier data indicated the main issue for customers who are onboarded to the organization are frustrated with the wait time, quality and complexity of obtaining the computer.  The IT folks have not come to the conclusion that others have that the hiring process has now been compressed such that the computer should be available in hours, not days or weeks.  So I’m essentially looking for a source to persuade the IT folks that this process needs to deliver in a shorter timeframe and that a quantum leap forward in terms of the processes is required–i.e. stocking preloaded equipment, standardized machines and software, etc.   My dilemma is that I have not found a persuasive authority to persuade them of the need for change.

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    #64477

    Monk
    Participant

    Have you heard of ‘ Paralyses by Analysis’?
    Dont think too much of things which are obvious…focus on the key business focus areas. How does pc procurement affect your business?
    what is the pain area?
    Monk

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    #64478

    mcintosh
    Participant

    The pain area is that every procurement must be “expedited” to ensure the new hire has a working pc–i.e. current processes are not capable and so work-arounds and heorics are the SOP.  Internal politics/adminstrative decisions have not enabled standardizing the computer purchases or keeping on-hand shelf stock.  We have senior resources using yellow legal pads instead of sending emails because the equipment is not available day #1, hour #1.  The business  issue is that our offer to hire time frame is shorttening and the expectation for getting new hires onboard is rapidly compressing lead time.  And we have a 10-15 year old expectation of performance. 

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    #64479

    Monk
    Participant

    This is an excellent example of  ’employee under utilization’ during the initial period. I can understand the pain area and definately you don’t need a six-sigma project for this.
    You can put in a process, bu which you identify the need of laptop, during finalisation of the joining date. Usually it takes atleast 15-30 days of notice. So the dept. manager can identify the need of laptop when the employee confirms the joining date.
    You can place a bulk order to the laptop manufacturer for one quarter and give then 15-20 days notice for finalisation of the date of delivery. You will benefit because you will get discount for bulk order and the laptop company will benefit because they will have confirmed orders for that quarter. So its a win-win situation. Initiate discussions with the laptop manufacturers.
    Monk

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    #64484

    AJ
    Participant

    Well, In order to persuade your managment you can calculate the Annual cost of delays in IT procurement. This figure could be a approximate one and once you have the amount with you, you could flash it to your top management and see if they are concerned. If you have the management focus it will be a lot easier for you to nail the problemIf management is not concerned, then you can forget about the improvement.

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