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Success Stories in Sales with DMAIC or DFSS

Six Sigma – iSixSigma Forums Old Forums General Success Stories in Sales with DMAIC or DFSS

Viewing 9 posts - 1 through 9 (of 9 total)
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  • #45358

    Jackie
    Participant

    Hi All,
    We’re trying to implement Six Sigma in the Sales organization in our company. Do you have a success story in Sales to share it with me?
    I would appreciate your help.
    Cheers!
    Jackie
     

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    #148034

    qualitycolorado
    Participant

    Jackie,
     
    There are some links about Sales and Six Sigma at this iSixSigma.com site:
     
    https://www.isixsigma.com/bp/sales/
     
    .,. hope this helps …
     
    Best regards,
     
    QualityColorado

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    #148035

    qualitycolorado
    Participant

    Jackie,
     
    Here is another:
    https://www.isixsigma.com/library/content/c041011a.asp
    Best regards,
    QualityColorado

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    #148039

    Jackie
    Participant

    Thank You QualityColorado, these articles are really awesome and talked exactly about the challenges I face in my job. Now, do you or anyone know the Six Sigma adoption life cycle in a company that is both heavily based on manufacturing and driven by sales?
    Any help will be appreciated
    Jackie

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    #148043

    Ward
    Participant

    There’s one big SS sales success story – the Six Sigma Academy -corporate America are the losers

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    #148048

    qualitycolorado
    Participant

    Jackie,
    Hello, again!
    Regarding your question: “do you or anyone know the Six Sigma adoption life cycle in a company that is both heavily based on manufacturing and driven by sales?” …
    There are a lot of example of Six Sigma in manufacturing, but I’m not quite sure what you mean by “driven by sales”. Could you provide some additional detail?
    In the meanwhile, here are some Six Sigma in manufacturing leads (in companies that, I think, have a lot of sales emphasis, also):
    1. Honeywell:
    http://www.honeywell.com/sites/honeywell/ourculturen3_cata3ced9-fb861f0f3e-3e3e4447ab3472a0c2a5e5fdc1e6517d_HTMa3ced9-fb861ffbb8-3e3e4447ab3472a0c2a5e5fdc1e6517d.htm
     
    2. Cummins:
    http://www.asq.org/economic-case/markets/pdf/case-study-24516-six-sigma-saves.pdf
     
    3.  CRC industries:
    http://www.asq.org/economic-case/markets/pdf/donovan-case-study.pdf
     
    Also, check out the Six Sigma companies blog — a lot of manufacturers are noted:
    http://www.sixsigmacompanies.com/
     
    … hope this helps …
     
    Best regards,
    QualityColorado

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    #148070

    Jackie
    Participant

    Hello All,
    I’d appreciate any historical information on the DMAIC/DFSS adoption life cycle for a company trying to deploy Six Sigma in its Sales organization. Simply put, when would be the right time to introduce Six Sigma to the Sales organization in a both manufacturing/transaccional large company?
    Any help will be apprciated
    Cheers!
    Jackie

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    #148076

    qualitycolorado
    Participant

    Jackie,
     
    I’m not sure there is a definitive answer.  
    Consider this: some of this may depend more on the willingness (or perceived urgency) of the Sales organization to improve itself, and less on any theoretical sense of the “right” time to introduce it beyond manufacturing.  In theory, sales could be FIRST part of the organization to improve itself using Six Sigma (though, I do not know of any actual instances where this has happened).  Manufacturing does NOT have to be the first part of the organization to implement Six Sigma.
     
    It sounds like you are in an organization with both manufacturing and transactional processes — what industry sector are you in?  Are the sales directly to consumers, or is it busines-to-business sales? 
     
    Are your sales people curious about what Six Sigma is; are they skeptical but willing to listen to success stories; or is there some active or passive resistance to SIx Sigma?
     
    If they are willing to listen to (and learn from) success stoies, here are some articles that contain some food for thought:
     
    1.  Six Sigma for Marketing and Six Sigma for Sales
    http://www.phptr.com/articles/article.asp?p=457313&rl=1
     
    2.  Introduction to Six Sigma for Marketing and Sales
    http://199.236.106.127/pdf/nwsltr_2003/ICINwsltrff0309.pdf
     
    3. Putting Six Sigma to Work in Business-to-Business Sales
    https://www.isixsigma.com/library/content/c060109a.asp
     
    4. Applying Six Sigma to Global Sales
    http://globalpartnersinc.com/Six%20Sigma%20Webinar%20030430%20Final.PDF
     
    … hope this helps ….
     
    Best regards,
    QualityColorado

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    #148078

    qualitycolorado
    Participant

    Jackie,
    I’m not sure there is a definitive answer to your latest question.  
    Consider this: some of this may depend more on the willingness (or perceived urgency) of the Sales organization to improve itself, and less on any theoretical sense of the “right” time to introduce it beyond manufacturing.  In theory, sales could be FIRST part of the organization to improve itself using Six Sigma (though, I do not know of any actual instances where this has happened).  Manufacturing does NOT have to be the first part of the organization to implement Six Sigma.
    It sounds like you are in an organization with both manufacturing and transactional processes — what industry sector are you in?  Are the sales directly to consumers, or is it busines-to-business sales? 
    Are your sales people curious about what Six Sigma is; are they skeptical but willing to listen to success stories; or is there some active or passive resistance to SIx Sigma?
    If they are willing to listen to (and learn from) success stoies, here are some articles that contain some food for thought:
    1.  Six Sigma for Marketing and Six Sigma for Sales
    http://www.phptr.com/articles/article.asp?p=457313&rl=1
    2.  Introduction to Six Sigma for Marketing and Sales
    http://199.236.106.127/pdf/nwsltr_2003/ICINwsltrff0309.pdf
    3. Putting Six Sigma to Work in Business-to-Business Sales
    https://www.isixsigma.com/library/content/c060109a.asp
    4. Applying Six Sigma to Global Sales
    http://globalpartnersinc.com/Six%20Sigma%20Webinar%20030430%20Final.PDF
    … hope this helps ….
    Best regards,
    QualityColorado

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