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  • #38856

    tabletop
    Member

    What is/are the best tools to analyze the responses to a survey?

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    #116923

    SigmaLayer
    Member

    QFD, if you had to choose a tool.  When thinking about it I would think in a survey you are thinking about the quality of the response and afterwards the numbers in statistics — with that said I would create groups in the QFD and rank each submission to make sure it is of quality.  filled out correctly, makes sense, etc…… then cut out the rest making sure you have a very good reason to do so…..
    hope that helps,
    SigmaLayer

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    #116929

    tabletop
    Member

    Thanks for the input.  Once the survey results are back what statistical steps or tools would people recommend to analyze the survey data.

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    #116989

    Bob J
    Participant

    Tabletop,
    A lot depends on the way that you have set up your survey…. 
    A few common ones (for us anyway)….
    If you are using a likert (ordinal) scale response (1=really bad, 5 = really good etc) for you can use use a regression (ordinal logistic) to explore linkage between questions…  Particularly interesting if you use a structure where you ask for an overall sat response and then have a number of detailed second/third tier questions….
    Pareto is good for verbatim summaries…
    Exploring differences in subgroup responses (region vs region, market vs market, tech vs purchasing manager, etc) is a good area for Chi Square.  Boxplots are also useful if you want to graphically display side by side subgroup comparisons…
    Trending evaluation is a good application for a control chart…. 
    A lot of other tools can be applicable depending on what hypothesis you wanted answered when you set up the survey..   It’s that old Covey 7 habits “begin with the end in mind” thing…  It helps to structure your survey tightly around what business questions you want answered as well as how you expect to analyze and present (graphically) the results….
    Hope this helps…
    Best Regards,
    Bob J 

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    #116994

    Big K
    Participant

    Does anyone have any samples of survey’s that I could look at?

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    #116996

    Bob J
    Participant

    BIG k,
    No can do…  It’s very sensitive stuff for us ….
    Sorry…
    Bob J

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