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TGW (Things Gone Wrong) Criterion

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  • January 12, 2010 at 11:35 pm #26890

    Harish
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    We are in BPO/ITES kind of process.We are in process to establish criterion for Major, minor and repeat errors in a transcactional as well as analytical kind of processes.Some of these are financial too. Can somebody help me to know the basis to set these criterion. Thanks!

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    January 19, 2010 at 11:52 am #65367

    deokant
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    Participant

    hi Harish
    i dont know about ur process .but as i understand
    make a filtter ,filter may be a excel sheet or any other where we can pass new transaction. on the filter keep ur privious transaction or error to check
    or
    if u r using java plateform add  a new tier for filter to handle ur major minor error
     
     
    rds
    Deokant Gupta
    Six sigma green belt

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