TGW (Things Gone Wrong) Criterion

This topic has 1 reply, 2 voices, and was last updated 12 years, 4 months ago by deokant.

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January 12, 2010 at 11:35 pm #26890

Harish
★ 20 Years ★
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We are in BPO/ITES kind of process.We are in process to establish criterion for Major, minor and repeat errors in a transcactional as well as analytical kind of processes.Some of these are financial too. Can somebody help me to know the basis to set these criterion. Thanks!

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January 19, 2010 at 11:52 am #65367

deokant
★ 10 Years ★
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hi Harish
i dont know about ur process .but as i understand
make a filtter ,filter may be a excel sheet or any other where we can pass new transaction. on the filter keep ur privious transaction or error to check
or
if u r using java plateform add a new tier for filter to handle ur major minor error

rds
Deokant Gupta
Six sigma green belt

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