TGW (Things Gone Wrong) Criterion
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deokant.
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January 12, 2010 at 11:35 pm #26890
We are in BPO/ITES kind of process.We are in process to establish criterion for Major, minor and repeat errors in a transcactional as well as analytical kind of processes.Some of these are financial too. Can somebody help me to know the basis to set these criterion. Thanks!
0January 19, 2010 at 11:52 am #65367
deokantParticipant@deokantInclude @deokant in your post and this person will
be notified via email.hi Harish
i dont know about ur process .but as i understand
make a filtter ,filter may be a excel sheet or any other where we can pass new transaction. on the filter keep ur privious transaction or error to check
or
if u r using java plateform add a new tier for filter to handle ur major minor error
rds
Deokant Gupta
Six sigma green belt0 -
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