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Thesis Search – Information on Six Sigma for Service Processes

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Viewing 6 posts - 1 through 6 (of 6 total)
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  • #27899

    Colleen Nolan
    Participant

    I need information on resources, books, sites, peridocals, that apply Six Sigma to service, service processes or processes that are not directly related to manufacturing. I am doing a thesis paper on Six Sigma applied to services and am having a hard time finding Six Sigma info that is not related to manufacturing. If any one has information on this topic, PLEASE let me know!

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    #68969

    gt
    Participant

    Six Sigma:SPC and TQM in Manufacturing and Services
    Gower ISBN 0-566-08374-4
    Describes Six Sigma, specifically from a service/transactional approach, and includes case study examples from my own experience as an MBB at GE Capital in Europe. Covers business core process mapping, customer focus and analysis, practical implementation and other issues that are often a challenge for services companies undertaking Six Sigma.
    I think that it is a great book, but then as the author I am naturally biased!
    Geoff Tennant
     

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    #68986

    Jaran S.
    Participant

    There are many book and paper about this.
    I recommend :
    1. At http://www.airacad.com  You can find a paper
        “Six Sigma for Manufacturing and Non-Manufacturing Process”
    2. Book : “The Six Sigma Revolution” by George Eckes
    3. http://www.google.com   You can search for Six Sigma and find
       many good websites from there. I found many good articles from
      those websites that fit you need but unluckily I forget where it is.
      You can find them yourself.
    Hope this may help you.
    Jaran S.
     

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    #68989

    Jaran S.
    Participant

    Hey! 
     I just have found a good case study from http://www.smartersolutions.com  In this web, you should click : Articles & Solution.
    I found a good article : Improving Hospital Bottom Line – Application of Six Sigma to DRG 209 .
    Did you read this article?
    If not, I think this article will fit your need
    Jaran S.

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    #69011

    Colleen Nolan
    Participant

    Thank you Geoff! This will help a lot! Starting January I will be working for GE Plastics in the IMLP program. I am very excited. But before I can start that your book will help me get that thesis done! Thanks!

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    #69013

    Colleen J. Nolan
    Participant

    Thank you Jaran for all of your help!! I really appreciate it! I am hoping to get the 6 sigma revolution soon! The site will be very helpful!Thanks again!
    Colleen

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