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Time standards in a ED

Six Sigma – iSixSigma Forums Old Forums Healthcare Time standards in a ED

This topic contains 2 replies, has 3 voices, and was last updated by  Abdus 14 years, 4 months ago.

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  • #25153

    AT
    Participant

    I would like someone to provide certain standards of times , such as with in what time a patient has to be seen by a doctor to make the system a perfect related to time constriants.
    And what should be the optimum turnaround time for a lab,X-ray or any ancillary services.
    And please provide me with such times that should be achieed by a healthcare service to make it a Best in terms of quality,,,,,,,,,
    thanks.

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    #60472

    CC
    Participant

    I will have to assume that you are in the DEFINE phase and looking for specifications.  Upper and lower specifications are always established by the customer.  In the case for healthcare, the customer could be the patient, but it may also be an established standard from a governing body such a JCAHO or IHI.  MI patients may not know they need to be in the cath lab within 45 minutes after entering the ED.  We even have a local hospital offering a free ED visit if you are not seen within 30 minutes.  So establishing the specifications requires identification of the customer, and gathering the Voice of the Customer (VOC) to translate into CTQs and establish the upper and lower specifications of your process.

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    #60474

    Abdus
    Participant

    You are very right, I am at the very initial stage. Of course the cusrtomers are patients in this case and the organization is a very reputable hospital. The bpttom line concept is to show the cost savongs by implementing Six Sigma, so kindly advise either on the forum or my e0mail address.
     
    Thanks for the response.

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