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Toyota – Continuous Improvement – NO 6S

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  • #45454

    Ashman
    Member

    It is well know that Toyota’s system of Continuous Improvement and their adherence to Deming’s principles, is the envy of its Six Sigma rivals at Ford and GM.
    Here’s how they do it:
    http://www.fastcompany.com/subscr/111/open_no-satisfaction.html

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    #148558

    hbgb2
    Participant

    WOW!   You sure are smarty-smart-smart-smart!
    Please do expound more, oh wise Jedi…
    ugh…

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    #148563

    PB
    Participant

    Steve,
    I have not posted in this forum for a while but this article was an awesome read.
    ‘Please tell us about your problems so we can all work on that together’. What power this statement has!
    Keep up this kind of good work.
    PB

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    #148567

    howe
    Participant

    Steve, a great post !  … don’t worry about ignorant six sigma peasants like HBGB^2 … they are the ones responsible for six sigma failures like GM and Ford

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    #148580

    EdG
    Participant

    Steve,
    Thanks for the article.  I enjoyed it.  I’ll have to forward it to a couple of former Ford employees that I know – they put a lot of sweat into changing the culture of Ford.  Unfortunately it didn’t stick.
    But then compare the two. 
    Toyota’s Principles in 1935 were:
    1.      Always be faithful to your duties, thereby contributing to the Company and to the overall good.
    2.      Always be studious and creative, striving to stay ahead of the times.
    3.      Always be practical and avoid frivolousness.
    4.      Always strive to build a homelike atmosphere at work that is warm and friendly.
    5.      Always have respect for God, and remember to be grateful at all times.
    And today Toyota’s Principles are:
    1.      Be contributive to the development and welfare of the country by working together, regardless of position, in faithfully fulfilling your duties.
    2.      Be at the vanguard of the times through endless creativity, inquisitiveness and pursuit of improvement.
    3.      Be practical and avoid frivolity.
    4.      Be kind and generous; strive to create a warm, homelike atmosphere.
    5.      Be reverent, and show gratitude for things great and small in thought and deed.
    Ford on the other hand has these as their Business Principles:
    Ford Motor Company is committed to creating value for our shareholders over the long term through the delivery of excellent automotive products and services and to do so ethically and responsibly. These principles will guide our decisions and actions globally. As a whole, they set the standards by which we judge ourselves and by which we hope to be judged by others.
    –        Accountability.  We will be honest and open and model the highest standards of corporate integrity.
    –        Community.  We will respect and contribute to the communities around the world in which we work.
    –        Environment.  We will respect the natural environment and help preserve it for future generations.
    –        Financial health.  We will make our decisions with proper regard to the long-term financial security of the Company.
    –        Products and customers.  We will offer excellent products and services.
    –        Quality of relationships.  We will strive to earn the trust and respect of our investors, customers, dealers, employees, unions, business partners and society.
    –        Safety.  We will protect the safety and health of those who make, distribute or use our products.
    There appears to be a big difference between the two, No?

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    #148581

    No child left behind
    Participant

    Steve,
    I am glad to see that the “No child left behind” program finally comes to fruition. Rightfully you are counting yourself among the intellectual aristocrats who are capable of posting and reading an article that is at a readability level that varies between the 6th and the 8th grade depending on the paragraph. We all humbly agree that we still have to do a lot of catch up to do. Not only have we missed 50 years of literature on the Toyota production system. No, our reading level has not advanced to your mind-boggling heights. Your Excellency’s expertise in educational accomplishment is all the more impressive and surprising because you stated in a previous post today: I’m not real big on reading (see a few posts below in Six Sigma and Service Industry). Please keep on enlightening us with your mind-numbing intellectual and educational superiority! The likes of Mike will be licking your boots forever.

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    #148584

    Mikel
    Member

    Shhhh! Don’t get Mike excited. He has been absent for a long time, with a little luck it will be a long time again.

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    #148585

    No child left behind
    Participant

    Maybe Mike will finally find the romantic relationship that so far has eluded him on this site.

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    #148588

    Hal
    Participant

    When six sigma’s failures are discussed and when the success of non six sigma companies like Toyota are discussed, I’m sure that intelligent readers here will notice the fear (terror ?) response from six sigma consultants like “No Child”.

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    #148593

    Tierradentro
    Participant

    Toyota  is  applying  the  Principles  of  Lean-SS.No-body  can deny that.It  is not  a  matter  of  being  envious ,companies apply simple and  efficient improement  methods that guide  them to successful  achievements. 

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    #148606

    No child left behind
    Participant

    Hal,
    My life is shattered by the breathtaking depth of the insight of your observation … such genuius that early in the morning :-))))))

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    #148608

    jtomac01
    Participant

    EdG,
    This is an excellent comparison that highlights what I consider the fundamental difference between those who practice the Toyota way and those who try to imitate it.  Thanks for posting this!
    JWDT

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    #148611

    Haugen
    Participant

    No – I don’t see a “big” difference detween the two.  What I do see is that Ford had all the tools necessary to be just like Toyota, but did not execute.  That is the “big” difference between the two companies at the macro level.  At the micro level – Ford management has always been about the politics.  That is why you have a big truck bias, short term plans, disrespect for customers, etc.  They say the same things that Toyota says – but they don’t walk the talk.

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    #148612

    No child left behind
    Participant

    It is amazing how the experts on this site get wound up when someone does not adhere to generally agreed upon principles of statistics and DOE when it comes to process root cause analysis (power, sample size caclulation, confidence intervals etc.). But then these sampe experts use the n = 1 design (in reality it’s not even that, it’s the simplest of all possible case studies) to draw definite and final conclusions about the “effect size” of the two approaches. Let’s not even mention the horizon-opening view that lean vs. six sigma (or whatever slogan is being used) is the only factor (or at least the determining factor) that drives the success of an organization. I am glad to see how simple the world is when viewed by the experts on this site:-).

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    #148621

    EdG
    Participant

    Maybe I am just reading too much into the two statements but what I see is…
    Ford makes the statement immediately that they are focused on creating value for their shareholders (a result) and then goes into the various drivers.  Toyota focuses on their drivers first and foremost.
    I acknowledge that ALL companies are solely in business to make a profit but it just seems atypical that Ford is focused on the results first and the drivers second while Toyota focuses on the drivers and knows the results will follow.  The cultural difference is exemplified in the answers to: 

    Which one lays-off their people and which one doesn’t?
    Which of the two has a great deal of focus on developing their personnel?
    Like I said above, I could have read too much into this but then I have worked very closely with folks from both Toyota and Ford and there is a difference in their reverence of their former employers.
    Good luck…

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    #148622

    Adam
    Participant

    “All models are wrong, some are just more useful.”
    Toyota doesn’t need to use Six Sigma.  They live and breath Lean and no other company even comes close.  When you have that culture adopted by everyone in the enterprise and your processes are so simple and visual, you don’t need statistical analysis to identify problems, let alone fix them.  Until a company can truely make lean the number 1 part of their company, they will never have processes that are so simple that any factory floor worker can simply identify what’s wrong and fix it.  It really is a complete rethinking to the way things are done.  If you ever get the opportunity, take a tour of their facility.

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    #148623

    Haugen
    Participant

    I’m not arguing with the central content of your message, just that it isn’t what Ford says that is the problem – it is the execution of the plan.  You say that they put shareholders first – so what, they have screwed them also.  The problem is the execution of their plans – it doesn’t matter what they say, they do not have the corporate integrity to be able to execute on the most well-laid out plans.  The TPS is no secret –
    Ford hired a guy from Georgetown plant back in 1989 to help them set up the FPS.  So what if it was exactly like the TPS – Ford can’t execute.

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    #148626

    jtomac01
    Participant

    EdG,
    Between the two cultures did you see how the metrics drove the behaviour?  Were the metrics that drove this behaviour related to how the company states its business purpose?
    Thanks…

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    #148627

    jtomac01
    Participant

    So are you calling the majority of people on this site Hypocrites?
    Are the majority of the posters on this site consultants or managers/engineers/bb/mbb’s/lean people working in industry making it happen?
    Judging by your responses you have a definite bias in your view as to which approach you think is the best.  I am curious about you though, whats your background/experience?

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    #148628

    EdG
    Participant

    In speaking with the Ford guys, the focus (those metrics that mattered most to them) were COST.  Like I said, a result. 
    But for Toyota it was adhereing to thier other metrics – takt time, quality, etc.  Drivers…

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    #148633

    Jamaica
    Participant

    Given your level of excitement, it looks like you finally found a job :-).

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    #148636

    jtomac01
    Participant

    You betcha!  and to think I was only a consultant for six months…

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    #148638

    Ashman
    Member

    Yeah, no diff between Toyota and the six sigma fools / failures … if you drop the black belts and crap.
    10,000 Ford black belts couldn’t fix the defects in the Ford Edge … remember that story ?

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    #148641

    Jamaica
    Participant

    With all of the vicious back and forth on this site: Glad to hear your life is stable again :-)))))). … doesn’t consulting sxxk???

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    #148643

    Fontanilla
    Participant

    If Toyota is successful AND Toyota uses TPS. If Ford uses TPS, it will be successful.
    True or False

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    #148653

    Mikel
    Member

    False. Ford needs to define it’s culture and figure out a system that will work for that culture.

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    #148655

    Ashman
    Member

    Yeh, their existing six sigma has screwed Ford up so they need your personal form of six sigma training to really make a mess of them eh ?

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    #148657

    Mikel
    Member

    Ford was screwed up before they pretended to do Six Sigma. They have arrogant leadership and way too many layers of managment to have Six Sigma, TPS or anything else help them.I would not touch them, they can’t be helped. Things will have to get a lot worse before they get better.

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    #148668

    Monk
    Participant

    Steve,
    Interested to know about the story..can you please share!
    Monk

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    #148679

    luke
    Participant

    Solution = Toyota buys Ford, (since everything has a price and is up for sale), shh! We’ll call it a merger, that way the massess will not suspect the selling of America, and the new name will be:
    “FORTOYODA.”
    In recognition of Dr. Shoichiro Toyoda, Founder and Chairman, TMC

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    #148686

    george w
    Participant

    I’m tired of your US bashing. Go live in Iran.

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    #148749

    Tierradentro
    Participant

    I  found  the  Honda Car better than  the  Toyota Car?Please  stop praising  the TPS day  and  night?

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    #148750

    Tierradentro
    Participant

    I  believe  all  it  needs  is  to  hire  the  service  of  either Mikel Harry or  Darth or Stan…..   

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    #148753

    Tierradentro
    Participant

    Please  elaborate  more…..,

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Viewing 34 posts - 1 through 34 (of 34 total)

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