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TQM in Customhouse

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Viewing 13 posts - 1 through 13 (of 13 total)
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  • #30744

    MN
    Participant

    Aquality champion asked me for practical advices regarding implementation of TQM in Customhouse,I have checked several TQM books but I could not find any details regarding implementing TQM in governemental organizations,or at least poor details.Ofcourse somebody would tell me to look for transactional services,but I’m sure there are many specific details & experiences in this Topic.Is it possible to guide me to some articles,thanks & best regards.  MN  

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    #80475

    Isham
    Member

    I need that too,thanks for raising such new topics,please let your Champion brief his experience .    Tania

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    #80476

    Nedal
    Participant

    I wonder why this different than any other “transactional “activity,use your brain power before jumping to ask for advice,  Nedal

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    #80477

    Raheef
    Participant

    Why not to advise this Champion to any resource,instead of such critic,I believe it is a valuable question and we all may benefit from the answer,this forum is there for help,thanks.    Raheef

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    #80478

    ismail
    Participant

    I believe few people have experienced such task (TQM in customhouse),so I hope you would receive an answer,so let your friend try first  using TQM techniques ,such as cross-functional teams,brainstorming,search for vision,mission & guiding strategies.Establish a SC,Build team charter with action plans & deadtimes .And before all ask him to obtain top management committment,Start to work for ISO 9001 first,because in this regard ISO is really the gateway to TQM,I hope this would help. Rami

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    #80479

    Tania Khalil
    Member

    Thank you ,regards.    Tania

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    #80480

    Jackie
    Participant

    Obtaining the ISO certificate is not enough,you should put huge efforts to implement TQM ,ISO is given the false image that TQM is implemented ,but it is only paper documentation.    Jackie

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    #80481

    Stanley
    Member

    You should look for a special web-site,one or two articles would not help.                         Stanley

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    #80482

    Nedal
    Participant

    I think the best advice is to quit the job,it is a big challange,specially when it comes to resist bureaucracy,it sounds funny”TQM in Customhouse”,it is the same as “tqm in madhouse”?? Sorry.Nedal

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    #80513

    Mike Carnell
    Participant

    mn,
    I am not sure why everyone looks for something different when they are in some particular business. Several of us that were consulting on the Allied deployment came out of the Government Group in Scottsdale, Arizona (that includes Mike Harry). It was Government and low volume except for the fuse project that Mario and I worked – still government but medium volume. If you have to have something check out Mario Perez-Wilsons book “Six Sigma.” It was the work from the FMU-139 bomb fuze program.
    Good luck.

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    #80526

    MN
    Participant

    Mike
      Thank you,this is  a gret advice,regards.  MN

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    #80625

    MN
    Participant

    Thank you,but do you agree that some special charcterstics do exist?what about bureaucracy & routine?Lack of vision &7 mission…etc.
                                                                    regards   MN 

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    #80631

    Mike Carnell
    Participant

    mn,
    I am sure the regulation may be a special characteristic. I’m not sure it is a very important characteristic. Slows you down a little somtimes. Other than that I don’t think there is anything very different.
    A process should be routine by definition. When it isn’t you get variation. Routine should make the job easier – less variation.
    I like a book by a guy named Waterman called “Adhocracy.” He co authored “In Search of Excellence” with Peters. In the “Adhocracy” he talks about how much we all dislike bureaucracy but it is the system for getting things done and if you want a change to last it is the bureaucracy that has to embrace the change (I’m paraphrasing – I don’t have a copy with me or I would give you the page number).
    I guess the answer to your question is routine is good – it is what we work on and bureaucracy needs to be an ally.
    Good luck.

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