Tranactional Six Sigma Books

This topic has 1 reply, 2 voices, and was last updated 18 years, 8 months ago by A.B.

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July 9, 2002 at 12:26 pm #29822

Sinnicks
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Hello All,

I’m curious to find out….has anyone come across a good tranactional/service Six Sigma book? Let me know if you’ve come across anything out there. Thanks.

Best Regards,
Mark
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July 9, 2002 at 2:50 pm #77073

A.B
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Mark ,
I have bought and read this one : “Customer Centered Six Sigma” written by Naumann & al . It’s very helpful for Transactional 6S reviews & projects.
A.B
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