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Tranactional Six Sigma Books

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  • #29822

    Sinnicks
    Participant

    Hello All,
     
    I’m curious to find out….has anyone come across a good tranactional/service Six Sigma book?  Let me know if you’ve come across anything out there.  Thanks.
     
    Best Regards,
    Mark

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    #77073

    A.B
    Participant

    Mark ,
    I have bought and read this one : “Customer Centered Six Sigma” written by Naumann & al . It’s very helpful for Transactional 6S reviews & projects.
    A.B

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