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Transactional Projects

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  • #28783

    mdg
    Participant

    Can anyone tell me how the tools differ in the measure phase for transactional projects (vs process)?  I’ve found a list of linked tools for tranx projects as the following:  Affinity diagrams, SIPOC, Fishbone, Force Field Analysis, Pareto, Matrix diagrams, and C & E Matrix diagrams.  So are the linked tools for process projects (such as flow charting, Fishbone, Detailed process map, C & E Matrix diagrams, Gage R & R, and Capability) not applicable?   

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    #72251

    Francisco Monzó
    Participant

    First of all, make the tools work for you. Any tools clasification is artificial. Each project would need different tools. In my opinion we can not predict which tools will be used in each project. For example, I have used the Ishikawa to fully understand the feeling about the problem in the team members. After developing the flow chart and Detailed process map we were able to detect why process flow was causing as several problems and misconceptions. In conclusion, you know the tools, use them at your own (generally the project or problem itself will ask you for the needed tool).

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    #72255

    Jim Johnson
    Participant

    mdg:
    In a word…..NO!  The tools that are applicable to process (manufacturing) projects are just as applicable to transactional (business) projects.  Many times, you have to find the right tool for the specific task you are attempting to accomplish. 
    My Six Sigma experience is solely in the transactional side of the house and I have used all of the tools that you list in your note (Both those that you stated you found in the link and those that you did not find).  Find the right tool(s) for the job. 
    I hope that this helps.
    Jim Johnson

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    #72262

    RR Kunes
    Member

    They do not vary!  In transactional projects a gage R&R may be in the definition of a word or words versus a measurement instrument. It may be an attribute Gage R&R.
    In transactional projects the tools are identical. However, you may not have the opportunity to use as many tools as you would in a manufacturing project.
    Ron

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